Customer Service Associate A&P Grease Trappers, Inc. Batavia, IL Job Details Full-time $20 - $22 an hour 3 hours ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off On-the-job training Vision insurance 401(k) matching Qualifications Bilingual Active listening Spreadsheets Word embeddings Attention to detail Customer support Productivity software Technical Proficiency Quality data entry Client interaction via phone calls Full Job Description Company Overview A&P Grease Trappers Inc. is a dynamic full-service pumping company specializing in commercial grease trap pumping, rodding, and hydro-jetting services. Established in 2008, we also own Ability Septic, a trusted provider of residential septic system pumping, repairs, and installations since 1956. We are committed to delivering exceptional service to our clients across multiple counties. Job Summary We are seeking an energetic and detail-oriented Customer Service Associate to join our team. In this role, you will be the friendly voice and helpful face for our customers, providing outstanding support via phone and in person. Your enthusiasm and excellent communication skills will help ensure every client receives top-tier service while supporting our daily operations with technical proficiency and organizational finesse. Responsibilities Answer inbound customer calls promptly, professionally, and with a positive attitude Assist clients with inquiries about services, scheduling, and billing in a clear and courteous manner Manage customer data entry accurately into our systems using Microsoft Office tools Support outbound calling efforts to follow up on service appointments or gather customer feedback Handle cash transactions and process payments efficiently when necessary Maintain organized records of customer interactions, service requests, and follow-up actions Demonstrate strong phone etiquette and active listening skills to resolve issues effectively Experience Previous call center or customer support experience preferred, especially in fast-paced environments Bilingual abilities are a plus to serve diverse client needs effectively Proficiency with Microsoft Office applications such as Word and Excel required Strong communication skills, both written and verbal, essential for client interaction Experience with data entry, typing accuracy, and computer skills necessary for daily tasks Knowledge of customer service problem-solving techniques to address client concerns confidently Familiarity with sales or upselling strategies is advantageous but not mandatory Join us to be part of a lively team dedicated to delivering exceptional client experiences! We value your enthusiasm, technical skills, and commitment to outstanding service as we grow together. For immediate consideration, please TEXT Nicole at 331-262-8984

Pay:

$20.00 - $22.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Vision insurance

Work Location:

In person