DUTIES & ESSENTIAL JOB FUNCTIONS

Process incoming sales orders including order confirmation or follow-up when additional information is needed.\nFollow departmental procedures and protocols for interpreting client needs by transforming client requests into company production orders.\nEnter information into corporate data system using automated tools for accurate and efficient processing.\nProcess internal orders for testing, R D, or sample production.\nUse departmental procedures and system tools to notify/request material procurement, scheduling, design/data services, printing, production, shipping, billing, etc.\nWork with multiple internal departments including Sales professionals, Accounting, Operations, and Production teams to ensure that corporate and business protocols are followed and met.\nAttend daily meetings with coordinating departments as instructed, providing client, order, or other department input.\nFollow written Standard Operating Procedures (SOP's), documented training guidelines, or workflows during daily business functions and processes.\nReview system entries to meet quality input standards with attention to detail.\nSelf-review work product against written SOPs.\nTrack progress of client orders within the plant and communicate with account teams regarding any production questions, changes, or delays.\nSubmit changes to Prepress or Production Department if client requests changes to their ordered product (proofs) during the order or fulfillment process.\nEnter data from packing slips or other lists into corporate data system when requested.\nPrint reports from corporate data system and distribute per department procedures and protocols.\nFile business documents per department procedures, protocols, and/or general business practices.\nProvide general office assistance for paper handling, online documentation storage, scanning, labeling, and/or management assistance.\nParticipate in client conference calls and prepare client report updates, as requested.\nCoordinate or request shipping services from the Shipping Department. Provide follow-up to gain tracking information for client records and/or billing.\nWork with the Quality team to ensure timely responses to client complaints and appropriate resolution. Send communication back to client about the resolution.\nProvide necessary back-up support during heavy work periods or absence of co-workers.\nInterface with clients on their visits to the facility (e.g., press checks, tours, etc.)\nCoordinate client visits with security.\nProvide office reception back-up upon request.\nPerform related job duties as assigned and required.

OTHER FUNCTIONS AND RESPONSIBILITIES

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with applicable Federal and State laws. All job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

REQUIRED QUALIFICATIONS

High School diploma required; college coursework preferred.\nClient service and office support experience.\nMS-Office experience including Outlook, Word and Excel.\nMS-Windows experience including file navigation, document handling, and network printing.\nExperienced use of equipment such as copier, scanner, and printer\nStrong attendance record or ability to work consistent schedule with prescribed breaks.\nStrong communication skills including writing (email), phone and in-person.\nProactive approach to problem-solving and meeting client expectations.\nDedication to responding to internal and external client inquiries resulting in strong response rates, while demonstrating courtesy and helpfulness.\nStrong attention to detail.\nStrong organization skills to balance in-process orders with incoming requests to meet desired response times.\nAbility to work with minimal amount of supervision.

PREFERRED QUALIFICATIONS

Associate's or Bachelor's degree\nExperience in the plastic card industry\nManufacturing and/or printing industry experience.\nExperience using an order entry system to enter client orders

PHYSICAL REQUIREMENTS/WORK ENVIRONMENT

Requires visual acuity to operate a computer for up to 8 hours a day.\nRequires sitting at a desk for up to 8 hours a day.\nRequires speaking on the telephone and listening to people talk on the phone.\nMay have to occasionally lift boxes of office supplies or FedEx/UPS delivery boxes. The pay range for this position is $45,000-$50,000 and is eligible for an annual bonus. Benefits offered to eligible employees include, medical (PPO and HDHP with HSA), dental, vision, paid time off, paid holidays, 401K w/ employer match, short/long term disability, life insurance, healthcare and dependent care flexible spending, EAP, commuter benefits, education assistance, pet insurance, legal, and more. $$ Giesecke+Devrient ePayments America, Inc.

endeavors to make https:

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