Customer Service Representative

Customer Service Representative (CSR) is responsible for coordinating and managing customer shipments within a fast-paced drayage and logistics environment. This role ensures accurate order entry, timely scheduling, and effective communication between customers, ports, rail terminals and internal teams.

Key Responsibilities:

Receive, review, and accurately enter customer orders into the system ( Profit Tools ) Verify shipment details including container numbers, sizes, weights, and special requirements. ( very Important ) Track and monitor container availability through port and rail systems ( twice daily ) Schedule and manage delivery and pickup appointments to meet customer deadlines Communicate updates, delays, and issues proactively to customers and internal teams. (communication is KEY) Work closely with dispatch to ensure efficient driver assignments and routes. Monitor shipment progress and ensure timely execution from pickup to delivery to keep customer informed. Resolve customer inquiries, issues, and discrepancies in a professional and timely manner. Maintain accurate records of all transactions, communications, and documentation. Ensure compliance with company policies, port regulations, and customer requirements

Qualifications:

Previous experience in logistics, trucking, or drayage Familiarity with port systems, rail operations, and container tracking Strong data entry skills with high attention to detail Excellent communication and problem-solving skills Ability to multitask and work in a fast-paced environment Proficiency in transportation management systems (TMS) and

Microsoft Office Key Skills:

Customer service and relationship management Shipment coordination and tracking Appointment scheduling and logistics planning Team collaboration and communication.

Pay:

$46,000.00 - $54,000.00 per year

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person