Sam Leman Chrysler Jeep Dodge Ram in Champaign Illinois is looking for a service advisor. We run a busy shop with a huge indoor service lane and an enclosed advisor room that is climate controlled to keep you out of the weather and comfortable both summer and winter. The store is clean and sharp! We own 9 stores and employ almost 600 individuals with plenty of potential and growth. If your looking for a career oriented position or simply a change, send your resume today! Willing to Train the right individual with customer relations or technician experience

Benefits:

Health Ins Vision Dental Matching 401K Plan Aggressive compensation package Free Life Insurance Excellent working environment Gym memberships and wellness program and much more!

Principal Duties and Responsibilities:

Greet all customers promptly and provide timely professional service. Use state of the art technology to ensure customer satisfaction and loyalty. Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, and resolving customer concerns. Provide repair estimates as needed and help prioritize with customers. Coordinate activities to ensure repair work is fixed and completed on time. Obtain the customer's written approval on all repair orders at the time of the write-up or when closing additional add-on sales. Inspect every finished repair order for proper completion, pricing accuracy, and legibility. Identify repeat customers and treat them accordingly. Contact customers to remind them of service appointments and/or when scheduled maintenance is due. Document repair order changes. Work requires standing on your feet for long periods of time, walking, working indoors and outdoors, reaching, bending, getting in and out of all types of vehicles, data entry on keyboards and tablets, using the telephone while entering data, using common business machines including copiers, cash registers, credit card processing devices, computers and tablets. Education, training and/or knowledge and skills stated above. High School degree or equivalent preferred. Valid driver's license with clean driving record.

EXPERIENCE

2 years in customer service Or, 2 or more years in retail sales environment

Job Type:

Full-time Job Type:

Full-time Job Type:

Full-time Pay:

$40,349.41 - $85,401.50 per year

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Shift:

8 hour shift

Work Days:

Monday to

Friday Experience:

Customer Service:

1 year (Required)

Work Location:

In person