Customer Service Representative

Customer Service Representative RelaDyne - 2.9 Chicago Heights, IL Job Details $22 - $24 an hour 3 days ago Benefits Health savings account AD&D insurance Disability insurance Dependent care reimbursement Health insurance Dental insurance Flexible spending account Paid time off Vision insurance 401(k) matching Life insurance Pet insurance Qualifications Record keeping Phone communication Administrative experience High school diploma or GED Client invoicing CRM system proficiency Productivity software Escalation handling Leadership Communication skills Entry level Order fulfillment Client interaction via phone calls

Full Job Description Customer Service Representative Location:

Chicago Heights, IL We're looking for a Customer Service Representative to join our team and provide outstanding support to our customers and internal teams. In this role, you'll be a key point of contact for order processing, customer inquiries, and service coordination while helping ensure a smooth and positive customer experience. What You'll Do Respond to customer service inquiries by phone and email in a timely and professional manner Process and track customer orders accurately Assist with invoicing, billing questions, and order status updates Coordinate with sales, operations, and logistics teams to ensure timely delivery Resolve customer concerns and escalate issues when needed Maintain accurate customer records in company systems Support general administrative tasks as needed What We're Looking For High school diploma or equivalent (college preferred) Customer service or administrative experience Strong communication and problem-solving skills Ability to multitask and stay organized in a fast-paced environment Experience with Microsoft Office; CRM experience is a plus Why Join Us Competitive pay

Schedule:

Monday- Friday Comprehensive benefits package: medical, dental, and life insurance 401(k) with company match Generous PTO and sick time Team-focused, customer-driven environment Opportunities to grow and develop your skills Supportive leadership and training

Know Your Rights:

Workplace Discrimination is Illegal - (click for more information) Equal Opportunity Employer/Disability/Veterans RelaDyne and its affiliates is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, sex, age, gender identity, sexual orientation or identity, genetic information, status as a protected veteran, status We are committed to accessibility. If you need assistance completing the application process or would like to request an alternative method of applying, please contact us.

Req Benefits:

You have the option of enrolling in the following benefits:

• Medical
• Dental
• Vision
• Norton LifeLock Identity Protection
• Voluntary Life and Accidental Death and Dismemberment Insurance
• Spouse Life and Accidental Death and Dismemberment Insurance
• Child Life and Accidental Death and Dismemberment Insurance
• Voluntary Critical Illness Insurance
• Voluntary Accident Insurance
• Short-Term Disability
• Long-Term Disability
• Flexible Spending Account - Heath & Limited
• Flexible Spending Account - Dependent Care Reimbursement
• Health Savings Account
• Enrollment for basic life and business travel accident insurance is automatic and paid for by RelaDyne

Pet Insurance Compensation:

$22-24/hour