Call Center Representative

Call Center Representative JRA Management LLC Chicago, IL Job Details Full-time $17 - $18 an hour 7 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Qualifications Computer operation Writing skills Research High school diploma or GED Task prioritization Data entry Organizational skills Full Job Description About us We are professional and agile.

Our work environment includes:

Modern office setting

Responsibilities:

Handle all customer contacts by phone and email accurately and professionally. Respond to all the customer's inquiries and probe accordingly as to provide a first contact resolution.

• Inform and educate participants on various program process, and timelines. Research required information using available resources and knowledge. Accurately and thoroughly record call log notations in the system of record.
• Educate participants on program requirements and family obligations.
• Inform participants of changes to housing assistance payment and tenant rent calculation.
• Communicate concerns between owners, tenants, and the Chicago Housing Authority (CHA) through account notations.

Defuse and deescalate irate customers as to ensure great customer experience. Verify and update customer information. Identify and escalate priority issues. Perform data entry into SharePoint, and CHA business system. Provide excellent customer service to participants, landlords, co-workers, clients, and vendors. Ensure regular attendance and punctuality. Obtain certification in Housing Choice Voucher Basics Perform other duties as assigned.

Qualifications:

• High School Diploma is required.
• Education equivalent to a two-year degree from a regionally accredited institution in Public Administration, Social Science, or a closely related field preferred; Alternatively, a minimum of two years of progressively responsible work(Preferred)
• Experience for a public agency, or related work in the social service or community service is preferred.
• Ability to apply regulations pertaining to the program.
• Ability to communicate effectively both orally and in writing is required.
• Excellent interpersonal skills necessary for conducting HCVP Participant interviews is required.
• Strong computer and organizational skills required to prioritize tasks and demands and consistently deliver work product on time is required.

Note:

This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization. We offer competitive pay and benefits package. If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you. Please apply with your updated resume.

Job Type:

Full-time Work Location:

In person

Pay:

$17.00 - $18.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person