Job Summary

CUSTOMER SERVICE / OFFICE SUPPORT REPRESENTATIVE

Heels and Hammers Construction, LLC Location:

Chicago, Illinois Position:

Full-Time Reports To:

Office Manager Heels and Hammers Construction, LLC is seeking a Customer Service / Office Support Representative to support our Office Manager and assist with the daily administrative and customer service operations of our growing construction company. The ideal candidate is professional, organized, dependable, and comfortable communicating with customers, employees and vendors. Responsibilities Answer and respond to customer calls, emails, and messages. Provide customers with scheduling and routine project updates. Document customer questions, concerns, and follow-ups. Assist the Office Manager with daily administrative duties. Maintain organized customer and project files. Assist with scheduling appointments and coordinating customer communications. File and distribute company documents. Assist with collecting project photographs, signatures, and required paperwork. Communicate with field employees, vendors, and customers as directed. Assist with customer follow-up and project completion documentation. Escalate customer concerns or project issues to the Office Manager or Owner when necessary. Perform other office and customer service duties as assigned. Qualifications High school diploma or equivalent. Customer service or administrative experience preferred. Strong verbal and written communication skills. Professional telephone and email etiquette. Basic computer skills, including email and Microsoft Office or Google Workspace. Strong organizational skills and attention to detail. Dependable, punctual, and able to manage multiple responsibilities. Construction or contractor office experience is a plus. Benefits Heels and Hammers Construction, LLC offers: Health Insurance Dental Insurance Vision Insurance Life Insurance Paid Time Off (PTO) Paid Holidays Opportunities for professional growth and advancement Benefits are subject to company eligibility requirements and plan terms. Join Our Team If you are professional, dependable, customer-focused, and interested in growing with a Chicago construction company, we would like to hear from you.

Heels and Hammers Construction, LLC Chicago, Illinois Pay:

$18.00 - $20.00 per hour Expected hours: 30.0 per week

Benefits:

Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person