Role Overview Our dispatchers schedules and coordinates technician dispatch, communicates with customers regarding appointment times and service updates, and serves as a customer's primary point of contact for service scheduling. This role requires strong organizational skills, clear communication, and the ability to manage multiple priorities in a fast-paced environment. The ideal candidate is customer-focused, detail-oriented, and thrives in a dynamic office environment.

Key Responsibilities:

Schedule and coordinate all booked service & maintenance calls Proactively plan, forecast, and dispatch service calls Accurately dispatches the required Service Technician with the correct skill level for the service call, minimizing unnecessary costs and building customer confidence Communicate the status of the service call to the customer while it is in progress and follows up with the customer after the service call has been completed Determine best course of action, using discretion and judgment to ensure all technician and client concerns are dealt with in a timely manner to enhance client satisfaction and retention Work closely with various departments to provide administrative tracking support Make recommendations to improve and strengthen the Customer experience Work cohesively with various departments to support and promote multiple business solutions Join the weekend rotation to ensure that customers are taken care of in a timely manner

Required Qualifications:

1+ years of inbound/outbound call center, customer service, sales, or dispatching experience Proficient and skilled use of Microsoft Office Suite Proficient at capturing and inputting accurate information within company systems Must be able to pass drug test and background check Previous experience coordinating schedules or preforming dispatch duties is a plus Previous experience in HVAC, plumbing, electrical services, or construction is a plus

Physical Requirements:

Ability to sit at a desk within an office environment for long periods of time