Customer Service - Front Desk Assistant

PRIMARY DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned as needed or required by Department Head or Supervisor. Opening, processing, and distributing in-coming mail. Processing out-going mail. Answering incoming calls, transferring callers as appropriate, taking messages, and greeting visitors and customers at the counter. Providing customer service explaining documents and requirements, answering procedural inquiries regarding, looking up properties in county database (DevNet) and on county GIS site and relaying information to the public. Assessing taxpayer eligibility for exemptions against prescribed guidelines. Assisting taxpayers in completing applications and forms. Operating a variety of office equipment. Providing backup and peak-load coverage for other S of A staff. Reviewing and filing physical property record cards in file cabinets. Using aerial imagery to identify discrepancies in township and county records, and notifying a supervisor. Scanning and emailing physical property cards to the public as requested. Assisting the public in obtaining digital property cards when existing. Answering the telephone, taking and relaying messages, responding to telephone inquiries and performing other clerical duties as needed. Communicating, documenting and corresponding with the public, S of A staff, and other individuals such as Township Assessors and attorneys to answer questions or disseminate or explain information. Providing customer service to the general public at the front desk. Reading basic legal descriptions and locating properties using the county GIS map. Special projects, studies, or services pertinent to the needs of the department may be assigned periodically.

Job Types:

Full-time, Contract Pay:

$43,830.00 per year

Benefits:

Dental insurance Employee assistance program Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person