Responsibilities:

Build and maintain strong working relationships with current customers and external sales representatives while identifying opportunities to expand business within existing accounts.
Respond to customer inquiries by providing accurate pricing, product details, order status updates, production timing, and delivery information.
Work closely with manufacturing teams to confirm production timelines and align outbound shipments with customer expectations.
Coordinate with freight carriers and shipping partners to help ensure orders are delivered accurately and on schedule.
Review, maintain, and update customer pricing documentation to support consistency and accuracy across accounts.
Prepare, organize, and share sales activity reports and related account information with internal stakeholders.
Support the return material authorization process for customer returns by coordinating documentation and communication across involved parties.
Handle incoming customer service interactions professionally and resolve issues efficiently using strong communication and problem-solving skills.

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