Job Description We're looking for a Customer Service Representative to join our team at our Diamond, United States location on 2255 E Division St. In this role, you'll be the friendly face of our organization, delivering exceptional support to our customers and helping resolve their concerns with professionalism and care. As a Customer Service Rep, you'll play a vital role in building lasting customer relationships and ensuring satisfaction with our products and services. Answer inbound customer calls, emails, and messages in a timely and courteous manner Listen actively to customer concerns and identify appropriate solutions Resolve customer issues and complaints while maintaining a supportive and empathetic approach Provide accurate information about products and services to customers Document all customer interactions and maintain detailed records in our system Follow up with customers to ensure their issues have been resolved satisfactorily Escalate complex or unresolved issues to appropriate departments or supervisors Meet or exceed performance metrics including response time, resolution rate, and customer satisfaction scores Multitask effectively while maintaining quality service during high-volume periods Adhere to company policies and procedures at all times Qualifications Excellent verbal and written communication skills Strong active listening and empathy skills Proven ability to remain calm and patient when handling difficult customer interactions Problem-solving mindset with the ability to think creatively about solutions Proficiency with computer systems and basic software applications Ability to multitask and prioritize effectively in a fast-paced environment Time management skills to handle multiple customer inquiries simultaneously Previous customer service experience (preferred) Familiarity with Customer Relationship Management (CRM) software (preferred) Knowledge of conflict resolution techniques (preferred) Ability to work collaboratively with team members and other departments