Service Advisor / Front Desk Expert

Service Advisor / Front Desk Expert Ogden Auto Service Downers Grove, IL Job Details Full-time $25 - $30 an hour 1 day ago Qualifications Service writing Automotive repair Sales Automotive service Appointment scheduling Tire service Technical Proficiency Mechanical knowledge Full Job Description We are looking for a professional and customer-oriented Front Desk Expert to join our team. As the first point of contact for our customers, you will play a vital role in delivering a high-quality service experience. The ideal candidate has a strong background in automotive service writing and a passion for helping people keep their vehicles safe and reliable.

Key Responsibilities Customer Experience:

Greet customers, schedule service appointments, and provide clear updates throughout the repair process.

Service Advising:

Translate complex mechanical issues (brakes, suspension, diagnostics) into easy-to-understand explanations for customers.

Estimating & Sales:

Create accurate repair estimates and confidently present service recommendations.

Workflow Management:

Coordinate with the shop technicians to ensure vehicles are completed on time.

Documentation:

Maintain detailed records of service history and customer interactions.

Requirements & Qualifications Proven Experience:

Minimum 5+ years of experience in an automotive service advisor or front desk role.

Technical Knowledge:

Solid understanding of general automotive repair, specifically brakes, tires, and maintenance intervals.

System Proficiency:

Experience using shop management software is required (experience with Tekmetric is a significant plus).

Communication:

Strong interpersonal skills with the ability to handle a fast-paced environment with a positive attitude.

Reliability:

Punctual, organized, and detail-oriented. Why Join Us? Competitive pay based on experience. Full-time, stable work environment. A professional shop culture that values quality work and customer trust.

Pay:

$25.00 - $30.00 per hour

Work Location:

In person