Service Writer Excel Truck Center - 3.0 East Dundee, IL Job Details Full-time $49,900 - $63,000 a year 8 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Retirement plan Qualifications Customer communication Oil change Driver's License Attention to detail Driving Service technician experience Full Job Description Job Overview We are seeking a dynamic and detail-oriented Service Writer to join our diesel service team. In this vital role, you will serve as the primary point of contact between customers and our service department, ensuring a smooth and efficient vehicle repair and maintenance process. Your energetic approach will help build strong customer relationships, accurately document vehicle issues, and coordinate repairs with our skilled technicians. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for diesel service, this is the perfect opportunity to accelerate your career in truck service management. Responsibilities Greet customers warmly and listen attentively to understand their vehicle concerns and service needs Write detailed and accurate repair orders using estimating software, ensuring all customer concerns are documented clearly Communicate effectively with technicians regarding vehicle diagnostics, repairs needed, and estimated timeframes Upsell additional services such as oil changes, tire services, alignments, suspension work, brake repairs, shocks & struts, transmissions, and collision repairs to maximize customer satisfaction and dealership revenue Provide transparent estimates for repairs and maintenance costs while explaining necessary procedures to customers Manage client communication throughout the repair process, updating them on progress and any additional findings Handle cash transactions accurately and process payments efficiently while maintaining proper financial records Collaborate with the service team to prioritize work orders and ensure timely completion of services Experience Proven experience as a Service Writer or in diesel service management within a dealership or diesel repair shop Strong mechanical knowledge of automotive systems including diagnostics, transmissions, oil changes, alignments, suspension, tire services, brakes, shocks & struts Familiarity with estimating software and computer-aided vehicle damage estimating tools Excellent customer service skills with the ability to communicate technical information clearly to clients Previous experience in auto estimating, collision repair processes, or automotive diagnostics is highly desirable Dealership experience is preferred but not required; a background in automotive repair or service technician roles is beneficial Valid driver's license with a clean driving record to facilitate vehicle test drives or inspections Join us to be part of a vibrant team that values proactive communication and exceptional customer care. We provide an engaging environment where your automotive expertise can shine while helping customers get back on the road safely and confidently.

Pay:

$49,900.00 - $63,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Retirement plan Vision insurance

Work Location:

In person