Customer Service Specialist

Overview CW Motorsports is looking for a Customer Service Specialist to be the front line of communication for our growing performance shop. This role is critical in keeping our day-to-day operations running smoothly by directing customer needs to the right departments and ensuring every interaction reflects our brand.

What You'll Do:

Answer incoming phone calls and route them to the appropriate departments (sales, service, warranty, etc.) Assist customers with general inquiries and provide accurate information Support internal team communication between departments Help coordinate basic logistics and order flow when needed Maintain a professional, friendly presence in a fast-paced environment

What We're Looking For:

Strong communication and people skills Ability to stay organized in a busy, sometimes loud shop environment Positive attitude and problem-solving mindset Ability to multitask and adapt quickly

Bonus Skills:

Experience with QuickBooks Familiarity with UTVs, off-road, or powersports industry Experience in shipping/logistics coordination

Pay:

$18.00 - $25.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply

Work Location:

In person