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Customer Service Representative
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Robert Half
Elk Grove Village, IL (In Person)
Full-Time
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Job Description
Robert Half Customer Service Representative Elk Grove Village, IL Apply Description We are looking for a Customer Service Representative to join a waste and environmental services organization in Elk Grove Village, IL. This contract opportunity is ideal for someone who thrives in a fast-paced, high-volume customer support setting and enjoys helping customers with account questions, service requests, and billing concerns. The person in this role will act as a key point of contact for customers while partnering with internal teams to deliver accurate, timely, and attentive service.
Responsibilities:
- Respond to incoming customer calls and messages regarding service requests, account updates, billing questions, and general support needs.
- Work closely with operations and other internal departments to investigate service concerns and help bring customer disputes to resolution.
- Gather customer information through direct interaction and accurately enter account details, service updates, and notes into company systems.
- Prepare service-related documentation, including new service agreements, account changes, cancellations, and related administrative records.
- Accept customer payments, support deposit processing, and assist with routine office tasks such as order entry and document handling.
- Address complaints connected to invoices or service performance and escalate complex issues to the appropriate teams for further review when needed.
- Promote a positive customer experience by delivering courteous, solution-focused support that strengthens customer satisfaction and trust.
- Identify opportunities to discuss additional or expanded services when appropriate and communicate customer needs or trends to management. Requirements
- At least 2 years of customer service experience in a high-volume call environment.
- High school diploma or equivalent required.
- Proficiency with Microsoft Word, Microsoft Excel, email, data entry, and general keyboarding skills, including 10-key.
- Strong verbal communication skills with the ability to interact professionally and clearly with customers and coworkers.
- Ability to manage inbound and outbound calls while maintaining accuracy and attention to detail.
- Experience in the solid waste industry or a related field is preferred.
- Bilingual communication skills in English and Spanish, both written and verbal, are preferred.