Now Hiring:

Client Service Representative Part-Time or Full-Time | Evanston, IL | $17-$19 per hour, depending on experience Love animals? Love helping people? Join our team! We are a well-established, privately owned, AAHA-accredited small animal hospital serving the Evanston community since 1960 . Our three-doctor practice is dedicated to providing excellent veterinary care while building lasting relationships with our clients and their pets. We are looking for a friendly, compassionate, and dependable Client Service Representative (CSR) to be the welcoming face and voice of our hospital. This position is ideal for someone who enjoys working with people, thrives in a team environment, and understands the importance of making every client and patient feel welcome. Customer service experience is required. A genuine love for animals and a desire to help people are essential! Responsibilities Welcome clients and their pets with warmth, professionalism, and compassion. Answer phones, schedule appointments, and respond to client inquiries. Check patients in and out and assist clients with their visits. Communicate effectively with clients, veterinarians, and support staff. Maintain accurate client and patient information in the practice management system. Process payments and assist with routine administrative tasks. Help coordinate appointments, prescription requests, and client follow-ups. Maintain an organized, welcoming reception area. Provide compassionate support to clients, including during stressful or emotional situations. Work collaboratively with the veterinary team to ensure an excellent client experience. Qualifications Previous customer service experience is required. Experience in veterinary medicine, healthcare, hospitality, or a similar service-oriented setting is a plus. A genuine love for animals and a passion for helping people. Excellent verbal and written communication skills. A friendly, professional, patient, and positive attitude. Strong organizational skills and attention to detail. Comfortable multitasking, answering phones, and managing competing priorities in a busy environment. Dependable, punctual, and able to work well as part of a team. Comfortable using computers and learning practice management software. Successful completion of a background check is required. Compensation & Benefits $17-$19 per hour, depending on experience. Part-time or full-time opportunities. Group health insurance. Paid holidays and paid leave. Vacation time accrual. Employee discounts on veterinary services and pet care. Why Join Our Team? Work at a respected, privately owned veterinary hospital with a tradition of service dating back to 1960. Be part of an AAHA-accredited practice committed to high standards of care. Join a collaborative three-doctor team that values compassion, professionalism, and teamwork. Build meaningful relationships with clients and their pets. Make a difference every day by helping pets receive the care they need and helping their people feel supported. Apply Today! If you enjoy helping people, love animals, and take pride in providing exceptional customer service, we would love to hear from you! Please submit your résumé and a brief introduction telling us about your customer service experience and why you would be a great fit for our team. Join us in making every visit a positive experience for pets and the people who love them!

Pay:

$17.00 - $19.00 per hour Expected hours: 24.0 - 38.0 per week

Benefits:

401(k) Health insurance Paid time off

Work Location:

In person