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Southside Collision

Body Shop Office Personnel

Career Insights for Automotive Customer Service Representative

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Based on Illinois data

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What they do

An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.

$54,275 / year median in Illinois

+11% projected growth

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Job Description

Body Shop Office Personnel Southside Collision Frankfort, IL Job Details Full-time From $20 an hour 16 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Life insurance Qualifications Office activity coordination Serving clients In-person customer service Filing High school diploma or GED Receiving shipments Office record organization
Full Job Description Job Posting:
We are seeking a full-time front office personell to join our team at an automotive body shop.
Hours:
Monday - Friday from 8AM to 5
PM Job Duties:
Answering inbound calls and making outbound calls to customers, vendors, and insurance companies. Handling payments (cash, cards, checks) Handle scheduling in customers for estimates, drop off, and pick-ups. Taking photos to document damage on vehicles Labeling photos of damages to vehicles from intake and supplements Manage an organized workstation, filing, and other clerical job duties. Have the ability to multitask while being detailed oriented. Creating jobs & uploading photos in estimating program. Talking to customers, vendors, insurance companies, etc. Occasional checking in of parts as they are delivered
Requirements:
At least two years in an office setting High school diploma or GED Punctual Automotive setting experience is considered a plus! CCC One experience is a plus!
Benefits:
401(k) Dental insurance Health insurance Paid time off Vision insurance
Experience:
Customer service: 2 years (Required)
Office:
2 years (Required) CCC One Experience is a major plus Join our team today and be part of an energetic environment where your automotive expertise makes a real difference! We're committed to supporting your growth while delivering top-tier service to our valued customers.
Pay:
From $20.00 per hour Expected hours: 40.0 per week
Benefits:
401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance
Work Location:
In person