Receptionist / Customer Service Representative -

Auto Body Shop Location:

Frankfort, Illinois Job Type:

Full-time Pay:

$18.00-$20.00 per hour, based on experience

Schedule:

Monday through Friday, 8:00 a.m.-5:00 p.m. Occasional availability until 5:30 p.m. may be required. Position Summary Apex WorkForce Partners is recruiting an experienced Receptionist/Customer Service Representative for an established automotive body shop and collision center in Hampshire, Illinois. The receptionist will be the first point of contact for customers and will help manage telephone calls, appointment scheduling, customer questions, and daily front-office responsibilities. The ideal candidate must have previous experience working in an automotive repair shop, body shop, or collision center. Responsibilities Welcome customers and provide professional, friendly service. Answer incoming telephone calls and respond to customer questions. Schedule customer appointments, vehicle drop-offs, and vehicle pick-ups. Provide customers with available updates and direct technical questions to the appropriate team member. Communicate clearly with customers, insurance representatives, vendors, and shop employees. Enter and maintain accurate customer, vehicle, and appointment information. Organize paperwork, scan documents, and maintain customer files. Assist with general administrative and front-office duties. Maintain a clean, organized, and professional reception area. Handle customer concerns calmly and professionally. Required Qualifications At least two years of experience working as a receptionist or customer service in an automotive repair shop, body shop, or collision center. Strong telephone and in-person customer service skills. Ability to schedule appointments and manage multiple priorities. Strong attention to detail and organizational skills. Professional verbal and written communication skills. Basic computer and data-entry skills. Dependable, punctual, and comfortable working in a busy shop environment. Preferred Software Experience Experience with one or more of the following systems is strongly preferred: CCC ONE Audatex Mitchell Candidates without the required automotive shop or collision-center experience may not be considered. Apex WorkForce Partners and its client provide equal employment opportunities to qualified applicants in accordance with applicable law.

Pay:

$18.00 - $20.00 per hour Expected hours: 40.0 per week

Work Location:

In person