Customer Service Representative

Customer Service Representative Glendale Heights, IL Job Details Full-time $15 an hour 22 hours ago Qualifications Spanish Phone communication Payment processing English Mid-level Administrative experience Hiring Human resources Data entry Recruiting 2 years Communication skills Marketing Home visits (communication methods) Customer complaint resolution Client interaction via phone calls Full Job Description As a Customer Service Representative, you are a key member of the team and represent Molly Maid on support calls. You are responsible for handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees. You are self-motivated, energetic, and enjoy helping people. You are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Specific Responsibilities:

Receive incoming calls in professional and courteous manner Schedule estimates & cleans Perform in home consultations and quality checks when needed Perform marketing functions to sell additional work and earn business Return customer calls, respond to customer complaints, and resolve breakage issues Perform administrative functions including data entry, payment processing, and supply inventory Assist with personnel management, including hiring and recruiting functions Perform other duties as needed which may include cross-training in related positions

Job Requirements:

Minimum two years admin experience Client visits when necessary Strong written and verbal communication skills Detail-oriented with strong data entry skills Positive Attitude Team player who can work independently Bilingual Spanish \

English Benefits:

Benefits package varies by location We are actively interviewing for this position - Apply today and our hiring manager will follow-up! All independently owned and operated franchised businesses operate under the service brands' marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Molly Maid® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.