Service Specialist

Job Title:

Service Specialist Job Description As a Service Specialist, you will play a critical role in monitoring customer requirements through MRP or similar activities. Your analytical skills will be essential in placing order requirements with the Purchasing team to ensure timely delivery of needed products to our customers. You will determine customer requirements and expectations to recommend specific products and solutions, and initiate blueprint reviews to support these activities. You will also recommend alternate products based on cost, availability, or specifications, and accurately process customer transactions such as orders, quotes, or returns. Responsibilities Monitor customer requirements through MRP or similar activities. Analyze MRP data to place order requirements with Purchasing. Determine customer requirements and expectations to recommend specific products and solutions. Initiate blueprint reviews to support customer requirements. Recommend alternate products based on cost, availability, or specifications. Accurately process customer transactions such as orders, quotes, or returns. Coordinate with Purchasing to obtain accurate information from vendors relating to shipment dates and expected delivery. Monitor scheduled shipment dates to ensure timely delivery and expedite as needed. Process vendor receipts and packing lists. Provide accurate information regarding the availability of in-stock items. Proactively recommend additional items/product lines to customers to increase satisfaction and improve transaction profitability. Essential Skills 1-3 years of sales/customer service experience Proficiency in Microsoft Office Strong communication and soft skills Additional Skills & Qualifications 2+ years in manufacturing 2+ years working with fasteners Why Work Here? Join a family-owned company that has been in business since 1977 and offers excellent benefits, including health and dental insurance, company-sponsored 401k, paid vacations, and holidays. Enjoy opportunities for growth as the business expands with multiple customers, and benefit from quarterly bonuses and an annual review for a potential raise. Work Environment Work in a decent-sized facility with 110 employees, where collaboration and efficiency are key. The environment supports a blend of customer service and technical expertise, utilizing MRP and ERP systems, Microsoft Office, and a focus on customer satisfaction. Job Type & Location This is a Permanent position based out of Harwood Heights, IL. Pay and Benefits The pay range for this position is $60000.00 - $70000.00/yr. Health Insurance Prescription Drug Insurance Paid (personal)Time Off Paid Vacation Paid Holidays 401k with 3% match Dental Insurance Vision Insurance Life Insurance Health Savings Account available Employee Assistance Program Workplace Type This is a fully onsite position in Harwood Heights,IL. Application Deadline This position is anticipated to close on Apr 8, 2026.

About Aerotek:

We know that finding work is hard, and finding meaningful work is harder. Aerotek connects 180,000+ light industrial and skilled trades workers with 14,000+ employers each year, helping our workers navigate an evolving labor market and find jobs that meets their goals, skills and interests. Since 1983, we have provided a variety of career opportunities across North American industry - from short-term assignments at Fortune 500 companies where you can build your skills, to long-term opportunities where you can play a vital role solving for companies' construction, manufacturing and maintenance challenges. Our 1,500+ experienced recruiters across 250+ offices work relentlessly to put our workforce in a position to thrive. Let us rise to meet your challenges and put our people-are everything spirit to the test as your career continues to grow. Aerotek offers weekly pay, employee benefits including medical, dental & vision, life insurance, health advocacy and employee assistance programs, a 401(k) plan, and employee discounts. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.