Customer Service Associate

Title:

Customer Service Associate Location:

Schaumburg Il Hire Type:

Direct Hire Target Salary:

$24-25/hr.

Benefits:

Medical, Dental, Vision, PTO, Paid Holidays, 401(k)

Must Have Skill Set:

5+ years of customer service experience (contact center and/or manufacturing environment) Experience with ERP/CRM systems (AS400/PRMS, Microsoft Dynamics, or similar) Strong order entry and data management experience Ability to handle high-volume customer interactions (50-75 calls/day) Excellent verbal and written communication skills Strong problem-solving and multitasking abilities

Overview:

We are seeking a Customer Service Associate to provide high-quality support to internal and external customers through order processing, inquiry management, and issue resolution. This role is responsible for ensuring customer satisfaction by delivering timely, accurate, and professional service across phone, email, and chat channels. The ideal candidate is detail-oriented, customer-focused, and experienced in managing order workflows within a fast-paced, high-volume environment. This position also supports internal process improvements, documentation updates, and cross-functional collaboration.

Job Duties:

Respond to customer inquiries via phone, email, and chat in a timely and professional manner Process customer orders, changes, cancellations, and new account setups Provide product availability, pricing, billing, and delivery information Manage account activity for professional and retail customers (retailers, brokers, dealers) Handle inbound and outbound communication, including follow-ups and issue resolution Research and resolve issues related to orders, shipping, product quality, and billing (credits/debits, deductions, etc.) Accurately document customer interactions and transactions in internal systems Support product complaints and ensure compliance with QA procedures Maintain and update internal FAQs, product information, and shared documentation Collaborate with sales, operations, and customer service teams to resolve customer needs Promote sales programs and identify opportunities to support revenue growth Assist with projects, reporting, and continuous process improvements Maintain a positive customer experience and strong cross-functional relationships Perform additional duties as assigned

Qualifications:

High school diploma required; college coursework preferred 5+ years of customer service experience in a related industry or manufacturing environment Experience with ERP systems (AS400/PRMS, Microsoft Dynamics, or similar) Familiarity with contact center platforms (e.g., Five9) EDI experience preferred Proficiency in Microsoft Office (Excel, Word) Strong attention to detail, time management, and organizational skills Ability to work independently and prioritize tasks in a fast-paced environment Customer-focused mindset with a proactive approach to problem-solving Spanish language skills are a plus Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national