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CF
Creative Financial Staffing
Customer Service
Career Insights for Customer Service Representative (General)
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Scorecard
Based on Illinois data
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What they do
A Customer Service Representative interacts directly with customers to answer questions and solve problems. Communicates with customers in person, over the phone or online. Provides help with troubleshooting technical problems for equipment or software. Keeps records of customer communications and transactions.
$36,983 / year median in Illinois
-13% projected decline
Job Description
a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } Customer Service Representative About the Customer Service Representative Opportunity We are seeking two detail-oriented Customer Service Representatives to support a busy customer service department during a short-term project. This Customer Service Representative role is ideal for someone who thrives in a fast-paced environment, enjoys helping customers, and can effectively manage high-volume communications across multiple channels. Why This Customer Service Representative Opportunity Stands Out Fast-paced, high-volume environment Exposure to customer service operations and business communications Opportunity to utilize Outlook, Teams, Excel, and Copilot daily Great fit for an adaptable and organized Customer Service Representative Key Responsibilities for the Customer Service Representative Manage high-volume customer inquiries via email and internal communication platforms Monitor and maintain shared inboxes Respond to customer requests professionally and accurately Prioritize and manage multiple tasks simultaneously Maintain detailed customer records and communication history Qualifications for the