Customer Service Representative - Corrugated & Folding Carton Packaging Business

MUST HAVE KNOWLEDGE IN THE CORRUGATED/FOLDING CARTON BUSINESS

We are seeking a knowledgeable, customer-focused Customer Service Representative to support clients in the corrugated and folding carton packaging market. This role serves as the primary link between customers, sales, estimating, design, production, and logistics to ensure orders are accurate, on schedule, and handled with exceptional service from quote through delivery. Key Responsibilities

• Manage customer inquiries, quotations, orders, changes, and follow-up from initial request through delivery.
• Enter and maintain accurate order information, including item specifications, quantities, pricing, tooling, print requirements, and delivery dates.
• Review customer purchase orders and artwork or specification details for completeness and accuracy.
• Coordinate with sales, estimating, structural design, graphics, production, purchasing, quality, and shipping.
• Communicate order status, lead times, delays, and solutions to customers in a timely and professional manner.
• Support new-item setup, samples, prototypes, print approvals, and tooling requirements.
• Resolve customer concerns related to quality, quantities, billing, delivery, and product performance; document issues and coordinate corrective action.
• Maintain customer records, pricing, forecasts, inventory programs, and order history in the company system.
• Build strong customer relationships and identify opportunities to improve service and grow accounts. Required Qualifications
• Customer service or account support experience in the packaging industry.
• Working knowledge of corrugated packaging and folding cartons, including common board grades, flute profiles, box styles, print processes, coatings, tooling, and converting terminology.
• Strong attention to detail and the ability to manage multiple orders, priorities, and deadlines.
• Clear, professional written and verbal communication skills.
• Strong problem-solving, organization, and follow-through.
• Proficiency with Microsoft Office and experience using an ERP, order-entry, or manufacturing system.
• Ability to work effectively with customers and cross-functional teams in a fast-paced manufacturing environment. Preferred Qualifications
• Three or more years of customer service experience in corrugated, paperboard, folding carton, printing, or related packaging manufacturing.
• Experience reading packaging specifications, dielines, and production documentation.
• Familiarity with inventory management, vendor-managed inventory, or just-in-time delivery programs.
• Experience supporting food, beverage, consumer products, industrial, retail, or e-commerce packaging accounts.

What Success Looks Like The successful candidate is responsive, accurate, proactive, and comfortable taking ownership of customer needs. They understand how packaging moves from concept and quotation to production and delivery, and they communicate effectively when priorities change.

Location:

Lemont, IL Schedule:

Full time

Compensation:

Salary based on experience

Benefits:

Health Insurance if needed and a 401K, employer matching program

Pay:

$25.00 - $40.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Work Location:

In person