Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Customer Experience Specialist
Job
Robert Half
Lombard, IL (In Person)
$46,800 Salary, Full-Time
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
35
out of 100
Average of individual scores
Skill Insights
Compare your current skills to what this opportunity needs—we'll show you what you already have and what could strengthen your application.
Job Description
We are looking for a Customer Experience Specialist to support a retail environment through careful evaluation of in-store customer interactions. This contract position centers on monitoring service delivery, identifying how staff engage with shoppers, and helping promote a consistent and detail-oriented experience. The ideal candidate is observant, impartial, and comfortable capturing clear feedback that can help improve day-to-day customer service performance.
Responsibilities:
- Observe employee interactions with customers throughout the store and assess the overall quality of service being delivered
- Evaluate how team members communicate with shoppers, including clear communication, responsiveness, and helpfulness
- Recognize effective service behaviors as well as areas where the customer experience could be strengthened
- Record detailed, objective notes and prepare organized summaries of in-store observations
- Share actionable feedback with leadership to support coaching and service improvement efforts
- Review whether established customer service expectations and operational guidelines are being followed consistently
- Maintain a discreet presence on the sales floor while monitoring customer-facing activity
- Use written communication and digital tools such as email and web browsers to document and relay findings accuratelyThe salary range for this position is $20/hr to $25/hr.