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Customer Service Representative
Job
Robert Half
Lombard, IL (In Person)
Full-Time
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Job Description
Description We are looking for a Customer Service Representative to support a manufacturing organization in Lombard, Illinois through a Contract assignment. In this role, you will serve as a key point of contact for customers, handling questions with care while delivering accurate and timely assistance. The position is well suited for someone who communicates clearly, stays organized in a fast-paced setting, and is comfortable balancing phone support, written follow-up, and administrative tasks.
Responsibilities:
- Respond to inbound customer calls promptly and courteously, maintaining a detail-oriented communication style throughout each interaction.
- Investigate customer questions related to community photo enforcement programs and provide clear, accurate information or next steps.
- Record thorough and precise notes from customer interactions in the appropriate system on a daily basis.
- Bring complex or sensitive customer concerns to the attention of the Team Lead without delay to support timely resolution.
- Guide customers through payment-related inquiries, including assistance with credit card transactions for violation payments.
- Review email and internal communication channels each day to stay current on updates, priorities, and service expectations.
- Complete data entry and other administrative support activities accurately while managing multiple customer service tasks.
- Contribute to additional team responsibilities as needed to support departmental operations and customer satisfaction. Requirements
- Prior experience in customer service, call center support, or a similar customer-facing position.
- Ability to manage inbound calls effectively while maintaining strong listening, speaking, and written communication skills.
- Experience entering and updating information accurately in tracking systems or databases.
- Comfortable assisting customers with payment-related processes and general account inquiries.
- Proficiency with Microsoft Word, Microsoft Excel, and email correspondence in a business setting.
- Strong attention to detail, sound judgment, and the ability to handle escalated situations appropriately.
- Capable of organizing work effectively, following instructions, and adapting to changing priorities in a fast-paced environment.