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Mattoon Auto Repair

Auto Shop Office Assistant

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Job Description

Are you energetic, organized, and great at working with people? We are looking for a reliable candidate to join our team! In this role, you will be the face and voice of our shop, helping our customers have a smooth, stress-free experience from the moment they walk in or call. No automotive experience? No problem! If you have great customer service skills, strong attention to detail, and a desire to learn, we will teach you the rest.
Key Responsibilities Customer Service:
Answer incoming phone calls, greet walk-in customers, and assist with scheduling service appointments.
Parts Ordering:
Coordinate with suppliers to look up, order, and track necessary automotive parts.
Estimates & Communication:
Prepare service estimates, walk customers through recommended repairs/maintenance, and provide updates on vehicle progress.
Test Driving:
Occasional test driving of vehicles (pre-service checks and post-repair quality assurance checks).
Administrative Support:
Assist with customer check-ins, payment processing, and general daily office organization.
Qualifications Customer-First Attitude:
Excellent communication skills and a friendly, professional phone manner.
Organized & Detail-Oriented:
Ability to multi-task, manage phone calls, and stay organized in a fast-paced environment.
Basic Computer Skills:
Comfort learning service scheduling and billing software.
Valid Driver's License:
Must have a valid driver's license and a clean driving record for occasional vehicle test drives. Willingness to
Learn:
Curiosity and enthusiasm for learning vehicle systems and repair process basics.
Pay:
$15.00 - $18.00 per hour Expected hours: 28.0 - 35.0 per week
Work Location:
In person