Healthcare Customer Service Representative

Job Description We are seeking a Customer Service / Order Processing Representative to support patients and internal teams in a fast‑paced, office-based environment. This role focuses on patient communication, documentation review, and accurate order processing while maintaining high service and quality standards. Key Responsibilities Handle approximately 30 inbound calls per day and 40-50 outbound calls , primarily related to order processing and referrals Assist with walk-in patients at this location and perform basic DME order entry Navigate multiple EMR systems to obtain, enter, and review required documentation Accurately enter and track authorizations, expiration dates, and other key data in the EMR Communicate regularly with Customer Service and Management regarding trends or issues with insurance carriers Verify insurance carriers within the company database and request updates when new carriers are identified Contact patients when documentation does not meet payer guidelines, providing updates and discussing next steps or alternative options Answer all patient calls and emails promptly while working through referrals and patient needs Document all call activity and interactions in accordance with standard operating procedures Process, verify, and submit documentation and orders accurately and efficiently Meet quality assurance standards and other performance metrics Assist in resolving customer complaints and support problem-solving efforts Utilize company tools and resources, including Authorization Guidelines, Insurance Guidelines, Fee Schedules, NPI, PECOS, and reference materials Required Skills Customer service experience (call center or office-based) Strong time management and multi-tasking abilities Ability to problem-solve and work efficiently in a fast-paced environment Basic computer skills and comfort navigating multiple systems Preferred Skills (Plus, Not Required) Experience with DME or medical order entry Office-based customer service experience Bilingual skills Experience Level Entry Level Job Type & Location This is a Contract to Hire position based out of Oak Forest, IL. Pay and Benefits The pay range for this position is $18.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Oak Forest,IL.

Application Deadline This position is anticipated to close on Apr 17, 2026. h4>

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.