Veterinary Client Service Representative Harper Animal Hospital | Palatine, Illinois About the Role Do you love animals and enjoy making people feel welcome? Harper Animal Hospital is looking for a friendly, organized, and compassionate Client Service Representative to be the welcoming face of our veterinary team! Harper Animal Hospital provides the opportunity to work in an established, independent veterinary practice where client relationships and teamwork matter. As the first point of contact for our clients and their pets, you'll play an important role in creating a positive experience from the moment they walk through our doors. You'll help keep our front desk running smoothly, support communication between clients and our medical team, and ensure that every client feels heard, valued, and cared for. We're looking for someone who combines exceptional customer service with strong communication and organizational skills. Veterinary experience is a must, as is a genuine love for people and pets, a positive attitude, and the ability to stay calm and helpful in a busy environment. What You'll Do Welcome clients and their pets with a friendly, professional attitude and help them feel at ease. Check in patients and communicate arrivals and important information to the veterinary team. Answer incoming phone calls and emails, directing questions and messages to the appropriate team members. Schedule appointments, consultations, and surgical procedures while helping keep the daily schedule organized. Maintain accurate patient records, update charts, and ensure information is properly documented. Process payments, prepare invoices, and assist clients with purchases of medications and pet supplies. Answer client questions, address concerns with empathy, and help ensure clients receive the information and support they need. Keep the reception area and waiting room clean, organized, and welcoming for clients and their pets. Work closely with veterinarians and support staff to help provide a smooth, positive experience for every client and patient. What We're Looking For Excellent customer service and communication skills. A friendly, approachable demeanor and a genuine interest in helping people and their pets. Strong organizational skills and attention to detail. The ability to multitask, prioritize responsibilities, and stay composed in a busy environment. A dependable team player who communicates well and enjoys working collaboratively. Compassion, patience, and professionalism when interacting with clients, including during stressful or emotional situations. Basic computer skills and the ability to learn veterinary practice management software. Previous veterinary or animal hospital experience is preferred, but a willingness to learn and a great attitude go a long way. Why Join Our Team? At Harper Animal Hospital, we believe excellent veterinary care starts with a great team and meaningful relationships with our clients. We're looking for someone who takes pride in making people feel welcome, enjoys being part of a collaborative team, and understands the important role the front desk plays in the overall client experience. If you're organized, personable, compassionate, and excited to make a difference for pets and the people who love them, we'd love to hear from you!

Pay:

From $18.00 per hour

Benefits:

401(k) Paid time off

Work Location:

In person