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Vive! Therapeutic Massage LLC

Client Services Representative

Career Insights for Client Service Representative / Associate

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What they do

A Client Service Representative or Associate receives calls from clients and customers, provides information about products, services and policies, and assists clients with transactions. Handles client inquiries and helps to resolve complaints. May help callers to complete on-line transactions. May help financial services clients to manage accounts. In banking, may handle branch service transactions.

$45,065 / year median in Illinois

-7% projected decline

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Job Description

This is a permanent position, not suitable for summer jobs. Candidates Must Be at Least 21 Years Old. Vive! Therapeutic Massage specializes in clinical massage therapy. We are very busy due to the great customer service and outstanding reviews our business receives. We have an outstanding team of therapists and client services members that really make the business hum. Come be a part of a great team. Vive! Therapeutic Massage located in Park Ridge. As a critical part of our success, our Client Services team provides our clients with outstanding customer service.
Basic responsibilities include:
Provide exceptional customer service. Be friendly, empathetic and respectful to our guests. Help guests schedule appointments, both in person and on the phone. Greeting and checking in clients and closing out their visits. Perform office tasks such as managing files, scheduling appointments, data entry, etc. Maintaining the cleanliness of the business and supporting our therapist staff. We expect our team to always be cheerful and respectful of our clients. You must have great people skills, be comfortable with using computer systems and be willing to do the 'little" things to take great care of our guests. Some moderate lifting is required. If this describes you, then you could become a part of our fantastic team. About Vive! Therapeutic Massage LLC We are specialists in massage therapy. We offer therapeutic massage, ranging from stress relief to clinical massage for those suffering from injuries, surgeries, and other medical conditions.