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Bilingual Sales Operations Service Agent (Spanish and/or Mandarin/Cantonese
Job
Healthfirst
Romeoville, IL (In Person)
$57,280 Salary, Full-Time
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Job Description
Description and RequirementsThe Sales Operations Service Agent is responsible for supporting the Sales Operations Service Center by ensuring that brokers/agents and their uplines receive exceptional customer service. The Sales Operations Service Agent fields phone and written inquiries from Brokers/ Agents and their uplines. The Sales Operations Service Agent also works alongside other members of the Sales Operations Management team to address service-related projects as required. This role demonstrates the highest standard of quality service, commitment and courtesy in dealing with both internal and external customers.
Broker/Agent questions and issues regarding member eligibility, benefits, claims process, as well as product questions and various other customer support functionsBroker/Agent questions and issues regarding onboarding, recertification and commissions,Makes recommendations to management concerning problems, problem trends and process improvementMaintains an open exchange of information with internal and external customersWorks with the Quality Assurance team to understand, track and trend quality performance issuesWorks a flexible schedule including a late shift and weekends, and as needed during the Annual Open Enrollment Period, Open Enrollment Period and during unforeseen business disruptionsAdditional duties as necessary
Duties & Responsibilities:
Provides high quality on-line and telephone assistance to all customers including brokers/agent and their uplinesProvides high quality handling of customer inquiries, via mail, e-mail and chat sessionsResolves inquiries and issues relating to all aspects of broker/ agent business:Broker/Agent questions and issues regarding member eligibility, benefits, claims process, as well as product questions and various other customer support functionsBroker/Agent questions and issues regarding onboarding, recertification and commissions,Makes recommendations to management concerning problems, problem trends and process improvementMaintains an open exchange of information with internal and external customersWorks with the Quality Assurance team to understand, track and trend quality performance issuesWorks a flexible schedule including a late shift and weekends, and as needed during the Annual Open Enrollment Period, Open Enrollment Period and during unforeseen business disruptionsAdditional duties as necessary