Customer Service Representative

at SPPlus in Rosemont, Illinois, United States Job Description Customer Service Representative Requisition

ID 2026-57678

Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Location

US-IL-ROSEMONT

Location Name 74792 - (M)

FASHION OUTLETS OF CHICAGO

Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Address 2 5220 FASHION

OUTLETS WAY

Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : City

ROSEMONT

Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : State/Province IL Location (Location assigned to this requisition will be billed for any background checks and drug tests ordered against this requisition) : Postal Code 60018-5321 JobLocation_Header

ROSEMONT IL

United States Position Type (Portal Searching) Part-Time Category (Portal Searching) Customer Service/Support Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there's no fumbling with tickets, machines, apps, or credit cards. You just "drive in and drive out." We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it's important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Responsibilities The Customer Service Representative ensures highest quality customer service and assists the maintenance team with keeping all common areas by the entrances and exits clean. What you'll do Ensures customers have a seamless parking experience and facilitates the expedient flow of traffic through the facility Assists customers in making payment to fully automated revenue control equipment Goes above and beyond to deliver an exceptional client and customer experience Assists in the management of the day-to-day activities of the assigned location. Monitors parkers in pay-in lanes Makes every customer interaction a moment that matters through friendly and professional conduct. Willing to assist customers that have forgotten where they parked their vehicle. Performs other necessary functions as assigned. Conducts garage and facility audits as required by management. Counts "bank" of revenue (if required) at beginning of shift to ensure starting total is correct. Makes change (if required) for customers before transactions. Quotes rates for parking services. Gives directions to city locations and assists customers, ensuring they get where they are going quickly and easily. Resolves customer complaints independently or with the aid of a supervisor. Answers telephone in a prompt and courteous manner (if required). Maintains cleanliness of facility and picks up trash in the surrounding area. Presents themselves professionally (neat appearance and in uniform) at all times while at work. Arrives to work on time for scheduled shifts. Completes any other duties that may be assigned by the supervisor. Qualifications What you need

Qualification Requirements:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education Required:

High School Diploma or an equivalent combination of experience and education

Experience Required:

Experience with automated parking access control hardware and software or a high aptitude for technology. Availability to

Work:

Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or week-ends may be required.

License Requirement:

The individual will only be required to have and maintain a valid state-issued... For full info follow application link. SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights. To view full details and how to apply, please login or create a Job Seeker account