Client Care Representative

Client Care Representative Mike Williams Heating, Air Conditioning, Plumbing, and Sewer Springfield, IL Job Details Full-time $19 - $23 an hour 1 day ago Benefits Paid training Health insurance Dental insurance Tuition reimbursement Paid time off 401(k) matching Employee discount Life insurance Retirement plan Qualifications Phone communication Data analysis skills Dispatching Appointment scheduling Phone etiquette Full Job Description Who We Are We keep on growing because we only hire the best, and our customers love us for it. We've been at this a long time (since 1976) here in central Illinois. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much we're focused on raising the bar in our industry. How much pride you feel winning at the end of the day. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People come looking for a job & stay for a fulfilling career, room to grow, and opportunities to excel.

Primary Purpose & Function:

Client Care Reps book & schedule customers home services with defined systems using effective communications resulting in customer and technician satisfaction.

Areas of Responsibilities:

Management of customer contact regarding 3-Day scheduling board Management of technician/sub-contractor scheduling Prioritizing & Assigning Technicians Coordination with secondary dispatchers Collaborating with Service Manager to

Win The Day Qualifications:

Strong communication skills with a focus on phone etiquette Proficiency in dispatching and logistics operations Ability to analyze data and make informed decisions

Job Type:

Full-time Pay:

$19.00 - $23.00 per hour

Benefits:

401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Paid training Retirement plan Tuition reimbursement

Work Location:

In person