Customer Relations Phone Representative Dick Van Dyke Appliance World

•3.6 Springfield, IL Job Details Full-time $18

•$19 an hour 16 hours ago Benefits Profit sharing Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Opportunities for advancement Life insurance Qualifications Computer operation Phone communication High school diploma or GED Driver's License Stakeholder relationship building Quality data entry Customer data entry

Full Job Description Benefits:

Health insurance Opportunity for advancement Profit sharing Savings bank Vision insurance 401(k) Competitive salary Dental insurance Employee discounts

Now Hiring:

Customer Relations Phone Representative(On‑Site Position) This is NOT a remote position

Customer Relations Phone Representative Schedule Monday-Friday:

8:00 AM

•5:00 PM (Meal Break 1hr) Every other

Saturday:

8:00 AM

•4:00 PM (Meal Break 30 min)

Closed Sundays Customer Relations Phone Representative Job Type:

Full-Time Customer Relations Phone RepresentativeFull-time hourly position pay structure: $18.00 to $19.00 per hour. Starting wages are commensurate with experience and a proven work history. Customer Relations Phone Representative Position Overview We are seeking a customer-oriented Call Center Advocate to join our team. This on-site role serves as a key liaison between our company and our customers by providing product and service information, resolving issues efficiently, and delivering exceptional customer experience. The ideal candidate is patient, empathetic, and an excellent communicator who enjoys talking with people. Call Center Advocates are confident problem-solvers who can think critically without taking issues personally, investigate concerns thoroughly, and advocate for customers when needed. Even with limited experience, we will train the right person! Customer Relations Phone Representative Key Responsibilities Manage a high volume of incoming calls Build strong trusting relationships with customer accounts through open and interactive communication Provide accurate and complete information using appropriate tools and resources Handle customer complaints, identify solutions, and follow up to ensure resolution Accurately document customer interactions, update accounts, and maintain records Follow all communication procedures, guidelines, and company policies Customer Relations Phone Representative Required Skills & Qualifications Strong phone etiquette and active listening skills Customer-focused mindset with the ability to adapt to different personalities Excellent verbal and written communication skills Ability to multi-task, prioritize, and manage time effectively Basic computer skills Accurate data entry skills High school diploma or equivalent Valid driver's license Customer Relations Phone Representative Benefits Available At 90 Days 401(k) with profit sharing One week of paid time off One paid personal day every 90 days (up to four per year) Health insurance Dental insurance Vision insurance Free life insurance Health savings account (HSA) 90-day performance evaluation with opportunity for pay increase This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.