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Customer Service Representative (Account Solutions) - No Weekends
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AllianceOne Inc.
Streator, IL (In Person)
$32,240 Salary, Full-Time
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Job Description
Looking for a stable Monday-Friday schedule with no weekend shifts? Join AllianceOne , a Teleperformance company and global leader in customer experience, as a Customer Service Representative (Account Solutions) . In this role, you'll help customers resolve account concerns by discussing payment options and finding solutions that fit their financial situation. While this position supports collections activities, the focus is on delivering outstanding customer service, building rapport, and helping customers achieve positive outcomes. No prior collections experience is required. If you have customer service experience and enjoy helping people solve problems, we'd love to hear from you. Why Join AllianceOne? Monday-Friday schedule with no weekends Paid training provided Stable full-time employment Career growth opportunities within Teleperformance Supportive team environment Optional Daily Pay What You'll Do Speak with customers regarding account questions and payment solutions Help customers resolve past due account balances through professional and respectful conversations Negotiate payment arrangements while delivering excellent customer service Navigate multiple computer systems while assisting customers Meet quality, productivity, and performance goals Maintain accurate account documentation What You Bring Customer service experience (call center or collections experience preferred) Strong communication and active listening skills Excellent negotiation and problem-solving abilities Ability to multitask while using multiple computer applications Basic computer and typing skills Strong attendance and reliability Goal-oriented mindset with the ability to work independently and as part of a team Spanish-English bilingual candidates are encouraged to apply. Experience in personal loans, banking, financial services, or collections is a plus but not required. A criminal background check is required before employment. Schedule Hours of Operation Monday through Friday 8:00 AM to 6:00 PM No weekend shifts. Pay $15.50 per hour Benefits AllianceOne offers a comprehensive benefits package including: Medical, dental, and vision insurance Paid time off HSA and FSA plans Optional Daily Pay Employee Assistance Program (EAP) 401(k) after 90 days Career advancement opportunities Health benefits begin on the first day of the month following your hire date, or immediately if hired on the first day of the month.