Entry Level Customer Service Representative

Customer Service Representative Junior (CSR Jr) - Print Industry We are seeking a detail-oriented and customer-focused Customer Service Representative Junior to join our print operations team. This role serves as the primary point of contact for customers, ensuring orders are processed accurately and delivered on time. Retail print experience strongly preferred. The ideal candidate thrives in a fast-paced environment, communicates clearly, and can manage multiple projects while maintaining exceptional service standards. What you'll do Serve as the main point of contact for customer inquiries, quotes, and order management Process and manage print orders from intake through completion Review of customer files for accuracy and print readiness (preferred experience) Coordinate with production teams to ensure deadlines and specifications are met Provide updates to customers regarding job status, timelines, and any issues Prepare estimates, invoices, and job tickets Resolve customer concerns professionally and efficiently Maintain accurate records in internal systems What you bring 2+ years of experience with customer service (required) Retail print experience (highly preferred) (e.g., quick print centers, copy shops, or walk-in print environments) Strong understanding of print products (business cards, signage, brochures, direct mail) Excellent communication and customer service skills Strong attention to detail and organizational ability Ability to prioritize tasks and manage multiple projects under deadlines Proficiency in Microsoft Office; experience with MIS/print management systems is a plus Knowledge of digital and offset printing processes a plus Experience with file formats (PDF, bleed, trim, etc.) Basic graphic knowledge (Adobe Acrobat or Creative Suite) Problem-solving mindset and proactive communication Why join us Competitive compensation, benefits and PTO Stable, growing company continues to invest in People, Processes and Technology Great Team environment Medical, Dental, Vision and 401k options for all full time employees. Equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. Liberty Creative Solutions, a certified woman-owned business, is a full-service integrated marketing and professional design firm with in-house print production, bindery, mailing and distribution capabilities. We can execute every aspect of a company's marketing needs from design and web development to data management and wide format to a full range of digital and print communications at our state-of-the-art facility located in Tinley Park, Ill. Within its highly competitive industry, Liberty continues to grow 50 years later, a testament to our industry experience, adaptability and our ability to leverage technology to deliver cost-effective solutions that meet our client's needs. Clients range from Fortune 500 firms to mid-sized regional businesses. #hc247635