Job Description Position Title:

Customer Service Representative Wage:

$20.00/hour

Shift:

1st

Hours:

8:30am-5:00pm QPS Employment Group is hiring a Customer Service Representative for a company in Vernon Hills, IL. This is a potential to hire opportunity on 1st shift. Customer Service Representative Responsibilities include but are not limited to:

Receive inbound phone inquiries from customers, ensuring each interaction results in a positive experience for them
Work the phones to perform various customer assistance duties, such as responding to customer questions, pricing, freight quotes, product inquiries, and ideas
Handle customer requests that come in via email for freight quotes, virtual request, product information, inventory levels, and product ideas
Show the customer you care on each phone call through personalization and expressions of concern when effectively answering questions or helping to resolve problems
Provide 100% customer satisfaction
Learn and explain the products and services to customers
Treat customers with respect and understanding
Listen to customer needs
Make it easy for customers to do business with us
Leave a positive and lasting impression

Customer Service Representative Requirements:

High school diploma or equivalent
Strong interpersonal skills
Ability to multi-task
Ability to resolve problems
Ability to work in a team environment to develop integrity, trust, and respect of coworkers at all levels
Excellent verbal and written communication skills
Fundamental computer knowledge and maneuverability with Windows applications
Must be available to work onsite in Vernon Hills (not a remote position)

IND019 QPS

Employment Group is a full-service staffing firm comprised of dedicated and passionate people with over 50 offices throughout the United States. We place great people with great companies in industrial, skilled trades, administrative, manufacturing, general labor and professional employment. Hiring immediately! Why Work with QPS?

Access to sought-after positions with leading employers
Dedicated placement specialists who will guide you through every step of the job search process Best of all, our job matching and resume assistance services are 100% free to job seekers!

We will never ask you to pay a fee. Please note that QPS Employment Group may use a virtual recruiting assistant to help screen and schedule candidates efficiently. All information collected through this process is used solely for employment purposes and is handled securely in accordance with our privacy policy. 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