Front Desk Customer Service Representative

Front Desk Customer Service Representative Royell Communications, Inc. - 5.0 Virden, IL Job Details Full-time $16 - $21 an hour 23 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Life insurance Qualifications Microsoft Word Microsoft Outlook Customer service English Mail distribution Microsoft Office High school diploma or GED QuickBooks Data entry Mail processing Cash handling Full Job Description We are seeking a warm, professional, organized, Front Desk Customer Service Representative to join our team who is an excellent communicator and can seamlessly juggle multiple tasks and essential financial tasks with QuickBooks Knowledge . In this role, you will serve as the first point of contact for our clients and guests, setting a positive, welcoming tone for their experience.

Key Responsibilities & Duties Front Desk Hospitality:

Greet all clients and guests warmly upon arrival, ensuring a clean, organized, and welcoming lobby environment.

Subscriber Support:

Assist subscribers with account updates, complex billing questions, and plan upgrades while ensuring their needs are met with high-level care.

Data Entry:

Manage daily financial data entry, process subscription payments, and maintain accurate customer account records.

Mail & Logistics:

Oversee daily mail distribution by efficiently receiving, sorting, and delivering all incoming and outbound packages.

Inquiry Resolution:

Manage incoming calls and emails, answering subscriber inquiries efficiently and routing urgent matters to the correct team member

Job Type:

Full-time Pay:

$16.00 - $21.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Life insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

Microsoft Office:

1 year (Preferred)

Customer Service:

1 year (Required) Ability to

Relocate:

Virden, IL 62690: Relocate before starting work (Required)

Work Location:

In person