Customer Service Representative

Line of Business:

Service & Support About Us Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees. What You'll Be Doing Serve as the primary point of contact for customers, resolving inquiries with accuracy and professionalism Process orders, quotations, and service requests while ensuring timely follow-up and delivery coordination Collaborate with sales, logistics, and operations teams to meet customer needs and resolve issues Maintain accurate customer data, order details, and communication records in internal systems Proactively identify opportunities to improve service levels and enhance customer satisfaction What Are We Looking For Strong communication and relationship-building skills with a customer-first mindset Proven ability to manage multiple priorities, solve problems, and make sound decisions High attention to detail with accuracy in order processing and documentation Proficiency with business systems (e.g., CRM/ERP) and Microsoft Office tools Adaptability and teamwork, with the ability to work effectively across functions Work Environment This role operates in a professional office environment with frequent interaction across departments and customers. The position may require extended periods of computer work and communication via phone and email. What We Offer Competitive base salary 401(k) retirement savings plan with an automatic company contribution as well as matching contributions Highly competitive benefits programs, including: Medical, Dental, and Vision along with Prescription Drug Benefits Health Saving Savings Account (HSA), Health Reimbursement Account (HRA) and Flexible Spending Account (FSA) AD&D, Short

• and Long-Term Disability Coverage as well as Basic Life Insurance Paid Bonding Leave, 15 days of Paid Vacation, 40 hours of Paid Sick Leave and 10 Paid Holidays Equal Opportunity Employer
• Minority / Female / Veteran / Disabled Shaping the future, building successes Heidelberg Materials
• your springboard into the future of the construction materials industry.

As a globally leading company in the construction sector, we manufacture one of the most widely used products, paving the way not only toward more sustainable production but also toward your personal success story. Our bold and innovative approach focuses on massive CO₂ reduction, efficient recycling technologies, and digital solutions

• setting new standards for the industry.

In our globally connected and locally rooted community, your ideas have the power to shape a better tomorrow for people. With us, you're not just shaping the industry's future; you're shaping your own. Let's get to work! Heidelberg Materials is one of the world's largest integrated manufacturers of building materials and solutions with leading market positions in cement, aggregates, and ready-mixed concrete. We are represented in more than 50 countries with around 51,000 employees at almost 3,000 locations. At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.