Type:

full-time

Job Description:

As a leader in the electronics industry, TDK Corporation of America offers everything from electronic components, materials and power supplies to factory automation systems, anechoic chambers, test systems and more. TDK is committed to technical excellence, steady growth and personal development. We value quality, customer service, positive attitudes, continuous improvement, and initiative! We provide competitive salaries and an excellent benefits package that includes medical, dental, life and disability insurance. We also offer a 401K plan with company match, a pension plan, paid time off, and more. TDK Corporation of America is an Equal Opportunity Employer.

Customer Service Representative Department:

Customer Service Job Status:

Full Time FLSA Status:

Non-Exempt Reports To:

Customer Service Supervisor Grade/Level:

Amount of Travel Required:

Occasional Job Type:

Regular Positions Supervised:

None Work Schedule:

8 hours/day

POSITION SUMMARY

Maintain customer accounts. Coordinate between the Customer, Supply Chain Analysts, and Sales to ensure proper delivery to customer. Responsibilities include but are not limited to customer order processing, customer relations, customer complaint processing, reporting, pricing, and order maintenance.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Order processing

Process orders and verify pricing and terms. Order maintenance
Process order changes as requested by customer Creating and maintaining customer pricing Creating and maintaining customer cross reference data Open Order and Delivery Reporting to customer Creating shipping documents for customer Initiating customer complaints with Supply Chain Analysts EDI processing Maintain good customer relations via email and phone from both internal and external sources Obtain delivery and tracking information from factory and provide to customer Provide all necessary reports (ie.

delivery, open orders, shipments, invoicing) as requested by internal and external sources Work with Supply Chain Analysts to determine customer material requirements and maintain orders accordingly. Customer Inquiries

Respond to customer or potential customer requests for information and/or problem solving.

POSITION QUALIFICATIONS

Competency Statement(s) Accountability

Ability to accept responsibility and account for his/her actions. Accuracy
Ability to perform work accurately and thoroughly. Communication, Oral
Ability to communicate effectively with others using the spoken word. Communication, Written
Ability to communicate in writing professionally, clearly and concisely. Customer Oriented
Ability to take care of the customers' needs while following company procedures. Detail Oriented
Ability to pay attention to the minute details of a project or task. Friendly
Ability to exhibit a cheerful demeanor toward others. Interpersonal
Ability to get along well with a variety of personalities and individuals. Patience
Ability to act calmly under stress and strain, and of not being hasty or impetuous. Relationship Building
Ability to effectively build relationships with customers and co-workers. Responsible
Ability to be held accountable or answerable for one's conduct. Tactful
Ability to show consideration for and maintain good relations with others. Tolerance
Ability to work successfully with a variety of people without making judgments. Working Under Pressure
Ability to complete assigned tasks under stressful situations.

SKILLS & ABILITIES

Education:

Bachelor Degree (or equivalent experience)

Experience:

4+ plus year of experience with logistics background.

Computer Skills:

Word, Excel, Outlook, SAP knowledge a plus

PHYSICAL DEMANDS N

(Not Applicable) Activity is not applicable to this position. O (Occasionally) Position requires this activity up to 33% of the time (0

2.5+ hrs/day) F (Frequently) Position requires this activity from 33%
66% of the time (2.5
5.

5+ hrs/day) C (Constantly) Position requires this activity more than 66% of the time (5.5+ hrs/day) Physical Demands Lift/Carry Stand O 10 lbs or less N Walk O 11-20 lbs N Sit C 21-50 lbs N Manually Manipulate

O 51-100

lbs N Reach Outward O Over 100 lbs N Reach above Shoulder N Climb N Push/Pull Crawl N 12 lbs or less N Squat or Kneel N 13-25 lbs N Bend N 26-40 lbs N Grasp

O 41-100

lbs N Speak

C WORK ENVIRONMENT

Hybrid The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. 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