Customer Service Professional

Customer Service Professional Solutions Networking Corporation Woodridge, IL Job Details Full-time $22

• $26 an hour 23 hours ago Benefits Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Customer follow-ups Customer communication Teamwork Phone communication Customer service Service scheduling De-escalation techniques Managing clients in a customer support role Attention to detail Task prioritization Invoice data entry Project management software Work order management software Order tracking Time management Full Job Description Solutions Networking Corporation (SNC) is seeking an experienced Customer Service Professional — Enterprise to join our team in Woodridge, IL.

For over 25 years, SNC has served as a trusted Service Provider delivering high-quality Managed Services and Enterprise IT support through remote and on-site delivery, built on a foundation of integrity, professionalism, and due care in every interaction. This role is the first impression of SNC — and we take that seriously. You will be in constant action through manage inbound client communications, documenting work orders and following up on coordinating Enterprise technology issues, all while ensuring every request is accurately entered into the Order Management System with urgency and precision. Our clients count on us to deliver exactly what the moment requires, and your personal standard of excellence is what makes that possible. The right candidate brings integrity and a high sense of urgency to their work every single day. You will collaborate across the Enterprise Production, Warehouse/Shipping, and Technical teams, reporting to the Customer Service Manager. Strong written and verbal communication, proactive problem-solving, and a commitment to follow-through are non-negotiable here — because at SNC, high standards aren't a goal. They're the baseline.

Responsibilities include:

Answer inbound communications effectively and timely while capturing and properly documenting into the Order Management System for team response Ensure to report updates for invoice purposes Serve as back up for incoming Managed Services client communications when capacity demands and with Customer Service Manager approval. Ensure all Enterprise project needs and client communications are updated and completed within the company's Order Management System and client proprietary system per enterprise contract to support and keep every customer request current. Collaborate with the Customer Service Manager to identify and submit for approval efficiency improving methods for handling client issues including workflow resolution, communication and follow-up with customers Communicate timely with Production Team as request or clarity require. Provide professional service in all efforts to ensure customer satisfaction levels meet or exceed company standards. Escalate to the Customer Service Manager, as necessary, to deliver excellent customer service to irate or problematic clients. Attend all meetings timely and prepared including Daily Stand Up, Team Meetings and others as assigned. Serve as a member of the SNC Team and model excellence in customer service, collaboration, respect, professionalism and act as a Solutions Networking advocate Adhere to SNC Communications policies and escalation commitments for internal and external alike. Maintain a professional level of industry knowledge of operating systems, application software and hardware configurations being used to provide high levels of support to users. Operate with discretion and confidentiality for employees and clients as a trusted Team member within SNC. Requirements for successful candidates Minimum 2 years' experience working with Order Management Systems (OMS) Minimum 2 years' experience as Customer Service Professional within IT Industry re. onsiteand remote Network needs

• Managed Provider Clients Minimum 2 yrs
• Experience in all facets of Customer Service including de-escalation, documentation, follow-up process and written communications Excellence at documenting in client note taking systems for invoicing Minimum 2 years' experience witn time management, scheduling considerations, and priority assessment, Demonstrates excellence with online solutions including Microsoft Suite as well as Project Management systems.

. Highly organized Demonstrates excellence in attention to detail. Scheduling experience in coordinating client expectations and availability. Energetic and mentally prepared Preferred, though not required:

• Experience working with Enterprise Clients, a plus. Specific experience using Connect Wise
• RMM/Asio/PSA working with a managed services provider (MSP)
• Experience working in an MSP environment utilizing LabTech (ConnectWise Automate) and scripting for proactive system management.

Benefits and compensation:

This is a full-time, hourly position with a schedule of 8:00 am

• 4:30 pm and that pays $22
• 26 an hour dependent upon experience.

Benefits for full-time employees include:

• Paid time off
• Medical Insurance
• 100% of Employee coverage
• Retirement Plan
• 3% matching annually
• Supplemental Medical Plan
• Dental insurance
• 100% of Employee coverage
• Employee assistance program
• Life insurance
• Vision insurance
• 100% of Employee coverage

Schedule:

• Monday to Friday, All employees must pass a criminal background check and drug screen.

Please send a current resume and a cover letter including a paragraph about why you are looking for work

RIGHT NOW

. Solutions Networking Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Pay:

$22.00

• $26.

00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Paid time off

Experience:

Scheduling & Priority Assessment:

2 years (Preferred) inbound Customer Service work order assessment: 2 years (Preferred) within IT Industry and in Order Management Systems (OMS): 2 years (Preferred)

Work Location:

In person