Customer Service Representative Farmers and Mechanics Federal Bloomington, IN Job Details Full-time From $15 an hour 1 hour ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off On-the-job training Vision insurance 401(k) matching Flexible schedule Qualifications Interpersonal skills Customer service High school diploma or GED Attention to detail Computer skills Time management Full Job Description Customer Service Representative This position reports to the Branch Manager or Team Leader General Customer Service (65%) Answer phones as needed Greet customers in a polite and friendly manner, whether in person or on the phone Use of various computer systems and applications for job completion Process deposits, withdrawals, payments, additional transactions, quickly and accurately Process mail and night drop as needed Work drive-up as needed Assist customer with opening and entry to Safe Deposit Box Assist customer with simple IRA transactions Open new customer accounts Issue prepaid cards and make customer additions to same Assist customer with online banking and mobile banking transactions Assist customer with debit card disputes Cross sell additional financial services by knowing customer needs and referring customer to proper department Maintain high level of confidentiality and privacy at all times Use change counter for customers if applicable Knowledge of TCR machine if applicable Process cash advances Cash out savings bonds Daily Filing End of day check processing, with limited errors Daily balance of cash drawer, with limited errors, reporting any errors to supervisor Financial Education and Regulations (20%) Knowledge of banking regulations and bank procedures Continuing education of banking regulations Open to learning new things to expand job knowledge Assist others when needed

Job Type:

Full-time Pay:

From $15.00 per hour Expected hours: 36.0 - 40.0 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance On-the-job training Paid time off Vision insurance

Education:

High school or equivalent (Preferred)

Work Location:

In person