Job Title:

Customer Service Representative Department:

Customer Service Hierarchical Manager:

Customer Service Manager Location:

Elkhart, IN (On-site)

Employment Type:

Full-time Company Description Spheros is a global technology company and market leader in the development and manufacture of thermal management solutions for city buses, coaches, and refrigerated transport. With a strong focus on innovation, sustainability, and passenger comfort, Spheros supports the mobility solutions of today and tomorrow across international markets. As a Customer Service Representative, you serve as the first point of contact for our customers and visitors while supporting the order fulfillment process to ensure customer needs are met accurately and efficiently. Your Responsibilities Answer and route incoming telephone calls to the appropriate department or internal contact Respond to routine telephone inquiries Greet visitors and guests in a courteous and professional manner Distribute employment applications to prospective employees Sort and deliver mail, internal messages, and packages to the appropriate departments Support internal event requests, including ordering food and coordinating logistics Process invoices as generated Process credit card transactions within 24 hours of receipt Assist with processing incoming orders using appropriate systems based on parts availability Send order confirmations to customers within 24 hours of order placement Monitor open orders and help ensure delivery dates are met Maintain familiarity with emergency procedures and the emergency call system (fire, medical, police) Perform responsibilities in accordance with company policies and procedures Work independently in a professional office environment Keep management informed of unusual issues or concerns that may arise Support additional duties and projects as assigned Qualifications High school diploma or equivalent required Minimum of 3 years of customer service experience; manufacturing industry experience preferred Experience with SAP or similar ERP systems preferred Strong communication and organizational skills Ability to manage multiple tasks in a fast-paced environment

Why Spheros Monetary:

Competitive, performance-related salary package

Career Development:

Opportunities for professional and personal growth within a global organization

Flexibility:

Working models that support work-life balance

Environment:

Flat hierarchies and modern working methods in an innovative setting

Future:

Be part of shaping the future of mobility and passenger comfort Great technologies are born from passion.

Job Type:

Full-time Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Education:

High school or equivalent (Required)

Experience:

SAP:

1 year (Preferred)

Customer Service:

2 years (Required)

Work Location:

In person