Call Center Representative - Bilingual

Work shift: 11:00AM

• 8:00PM EST
• Monday thru Friday As a Bilingual Customer Service Agent, you are responsible for providing exceptional support for customers by addressing inquiries, resolving issues, and ensuring a positive experience across various communication channels.

You would act as the primary point of contact, maintaining professionalism while delivering accurate information and solutions. This role requires strong communication skill, problem-solving abilities and a commitment to customer satisfaction. A Day in the Life (Responsibilities section): Respond to inbound customer calls and emails concerning sales or service inquiries Obtain information from the customer and enter data in real time into the appropriate database to facilitate effective service and appropriate follow-up Notate the position responsibilities Track and code customer inquiries and complaints for multiple operations companies and follow-up if necessary Dispatch and escalate requests to technicians and other field personnel Conduct and support client engagement activities to strengthen our relationships with our clients and increase our understanding of their needs Work with other departments including dispatch, billing, credit, parts and field management operations to respond to customer inquiries and ensure resolution. Make outbound call as needed to obtain information and provide responses to customer inquiries and field personnel.

Organizational Core Competencies:

(Responsibilities section

• should be on all job descriptions): Perform all duties with integrity, safety and a professional mentality Promote a positive and inclusive work/team environment Communicate all program deficiencies and improvements Report all non-conforming work Ensure effective communication Demonstrate discretion, confidentiality and good judgement when dealing with sensitive company, personnel and client information Foster collaboration and communication Education Requirements (Qualifications section): High School diploma or equivalent bilingual (Spanish) verbal and written Years of Experience (Qualifications section) 2+ years of customer service experience in a fast-paced environment Systems (Qualifications section) Proficient with Google and Microsoft office Suite products (Excel, PowerPoint, Word) Experience with Workday preferred Familiarity with IFS or related CRM systems Soft Skills (Qualifications section) Excellent organizational, bilingual (Spanish) verbal and written Ability to interface with cross-functional teams and all levels of personnel/management Strong problem solving and analytical skills Able to work independently, managing multiple responsibilities (i.

e., self-starter, self-motivated) Solid organization and time management skills Effective verbal and written communication skills Ability to multi-task and prioritize with organization and time management skills Resourcefulness, flexibility, and resiliency to operate in a dynamic work environment Ability to work independently Company Description Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Pay:

$21.00

• $23.

00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Experience:

Call center: 1 year (Preferred)

Language:

Spanish and English (Required) Ability to

Commute:

Fishers, IN 46038 (Required)

Work Location:

In person Call Center Representative

• Bilingual Fishers, IN 46038 $21
• $23 an hour
• Full-time $21
• $23 an hour
• Full-time Work shift: 11:00AM
• 8:00PM EST
• Monday thru Friday As a Bilingual Customer Service Agent, you are responsible for providing exceptional support for customers by addressing inquiries, resolving issues, and ensuring a positive experience across various communication channels.

You would act as the primary point of contact, maintaining professionalism while delivering accurate information and solutions. This role requires strong communication skill, problem-solving abilities and a commitment to customer satisfaction. A Day in the Life (Responsibilities section): Respond to inbound customer calls and emails concerning sales or service inquiries Obtain information from the customer and enter data in real time into the appropriate database to facilitate effective service and appropriate follow-up Notate the position responsibilities Track and code customer inquiries and complaints for multiple operations companies and follow-up if necessary Dispatch and escalate requests to technicians and other field personnel Conduct and support client engagement activities to strengthen our relationships with our clients and increase our understanding of their needs Work with other departments including dispatch, billing, credit, parts and field management operations to respond to customer inquiries and ensure resolution. Make outbound call as needed to obtain information and provide responses to customer inquiries and field personnel.

Organizational Core Competencies:

(Responsibilities section

• should be on all job descriptions): Perform all duties with integrity, safety and a professional mentality Promote a positive and inclusive work/team environment Communicate all program deficiencies and improvements Report all non-conforming work Ensure effective communication Demonstrate discretion, confidentiality and good judgement when dealing with sensitive company, personnel and client information Foster collaboration and communication Education Requirements (Qualifications section): High School diploma or equivalent bilingual (Spanish) verbal and written Years of Experience (Qualifications section) 2+ years of customer service experience in a fast-paced environment Systems (Qualifications section) Proficient with Google and Microsoft office Suite products (Excel, PowerPoint, Word) Experience with Workday preferred Familiarity with IFS or related CRM systems Soft Skills (Qualifications section) Excellent organizational, bilingual (Spanish) verbal and written Ability to interface with cross-functional teams and all levels of personnel/management Strong problem solving and analytical skills Able to work independently, managing multiple responsibilities (i.

e., self-starter, self-motivated) Solid organization and time management skills Effective verbal and written communication skills Ability to multi-task and prioritize with organization and time management skills Resourcefulness, flexibility, and resiliency to operate in a dynamic work environment Ability to work independently Company Description Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Pay:

$21.00

• $23.

00 per hour

Benefits:

401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Experience:

Call center: 1 year (Preferred)

Language:

Spanish and English (Required) Ability to

Commute:

Fishers, IN 46038 (Required)

Work Location:

In person