Customer Service Representative

Description We are looking for a customer-focused team member to join our retail team as a Contract-to-Permanent Customer Service Representative. This position blends customer communication, lead coordination, educational support, and administrative assistance to help create a smooth experience for both new and existing customers. The ideal candidate is organized, responsive, and comfortable guiding customers through questions while keeping records, scheduling, and follow-up tasks on track.

Responsibilities:

• Monitor incoming inquiries from digital channels, phone calls, and text messages to ensure customers receive timely and helpful responses.
• Review open leads each day and follow up when customer outreach has not been completed within expected timeframes.
• Maintain accurate customer records by updating information, documenting interactions, and recording next steps in internal systems.
• Lead orientation sessions for new pool owners, explaining basic maintenance, water care, and equipment operation in a clear and supportive way.
• Help customers feel confident by answering questions patiently and providing easy-to-understand guidance.
• Support commercial account activity by coordinating paperwork, scheduling service-related needs, and preparing invoicing details.
• Serve as a point of contact for commercial customers with questions related to appointments, account updates, or billing matters.
• Assist sales and support teams with order entry, administrative follow-up, and customer communication to keep daily operations organized.

Hours will rotate week to week with the schedule as follows

Week A:

M-F 9:30am-6pm

Week B:

M, T, Th, Fri 9:30am-6pm Sa 8am-4pm Requirements

• Previous experience in customer service, call handling, or a related support role.
• Strong skills in data entry, order processing, and maintaining accurate records.
• Ability to manage inbound and outbound communication across phone, text, and digital channels.
• Experience with scheduling and coordinating multiple tasks in a fast-paced environment.
• Clear verbal and written communication skills with a detail-oriented and helpful approach.
• Patience and confidence when explaining processes or product usage to customers.
• Dependable work habits and strong attention to detail when following established procedures.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .