Find & Apply For Customer Service Representative Jobs in Fort Wayne, Indiana

Front Desk Customer Care Specialist Simplx Security | Monday-Friday, 8:00 AM-5:00 PM Be the First Impression. Be the Helping Hand. Be an Essential Part of the Team. Are you someone who enjoys helping people, staying organized, and making sure things get done? Do you take pride in your work, enjoy staying busy, and find satisfaction in knowing your team can count on you? If so, you may be a great fit for Simplx Security! At Simplx Security, our front desk is much more than a place where phone calls are answered and visitors are greeted. The Front Desk Customer Care Specialist plays an important role in our customer experience, daily operations, and overall success as a team. This position serves as a first point of contact for our customers while helping keep our office organized, our departments connected, and important tasks moving forward. We are looking for someone who genuinely enjoys serving others, takes ownership of their responsibilities, and understands the importance of following through. This role requires someone who is dependable, attentive to detail, comfortable juggling multiple priorities, and willing to step in wherever help is needed. You don't need to know everything about the security industry when you start. We are happy to train the right person! What matters most is your attitude, work ethic, willingness to learn, and commitment to doing your job well. At Simplx, we live by our

I DO CARE

values: Integrity, Dependability, Optimism, Communication, Accountability, Respect, and Excellence. We are looking for someone who will bring these values to work every day and take pride in being part of a team that cares about protecting what matters most. What You'll Do This position keeps our front office running smoothly, supports our customers, and helps several departments throughout the company. Responsibilities include, but are not limited to:

Customer Communication:

Answer and direct multiple phone lines, respond to emails, greet visitors, and provide friendly, professional assistance to customers and delivery personnel.

Customer Care & Follow-Through:

Create and track service tickets, make customer confirmation calls, assist with basic security system troubleshooting, and help ensure customer needs are communicated and addressed.

Customer Accounts & Collections:

Make calls regarding small outstanding balances, follow up with customers on past-due invoices, and contact customers when payments are denied or unsuccessful. Help resolve payment issues, communicate next steps, and document follow-up appropriately.

Office Coordination:

Manage company email accounts, maintain schedules, navigate multiple software platforms, and help keep daily office operations organized and on track.

Payment Processing:

Process payments, schedule payments, manage payment setups and voids, and assist with related account tasks accurately and efficiently.

Administrative Support:

Complete data entry, update customer accounts, proofread documents, maintain files, and help keep information accurate and organized.

Team Support:

Work closely with multiple departments, communicate important information, and step in to assist where needed to help the team succeed.

Office Organization:

Maintain a clean, welcoming lobby and professional front office environment, including occasional seasonal decorating.

Continuous Learning:

Learn our systems, processes, and security products through training, meetings, and hands-on experience. What We're Looking For We want someone who takes pride in their work, cares about the people they serve, and understands that the little things make a big difference.

The ideal candidate will:

Be dependable and accountable, consistently following through on commitments and assigned tasks. Have a strong work ethic, stay productive throughout the day, and take initiative without needing constant reminders. Take ownership of responsibilities and see tasks through to completion. Communicate professionally and confidently with customers, including when discussing outstanding balances or denied payments. Be comfortable making collection and payment follow-up calls while remaining respectful, helpful, and professional. Be organized and adaptable, able to manage multiple priorities in a busy office environment. Work independently when needed while supporting coworkers and other departments. Be eager to learn, accept feedback, follow direction, and continuously improve. Represent our

I DO CARE

values: Integrity, Dependability, Optimism, Communication, Accountability, Respect, and Excellence.

Pay:

From $18.00 per hour Expected hours: 40.0 per week

Benefits:

401(k) Dental insurance Health insurance Paid time off Retirement plan Application Question(s): How many years of experience do you have in customer service, administrative support, or a front desk position? How comfortable are you learning new computer programs and navigating multiple systems? How would you describe your ability to manage multiple tasks and interruptions? A customer calls upset because they haven't received a return call. What would you do? If you are assigned a task you don't know how to complete, what would you do? Why are you interested in this position, and what strengths would you bring to our team? Are you able to reliably work the posted schedule for this position?

Work Location:

In person