Customer Service Representative

We are looking for a customer-focused team member to join our retail team as a Contract-to-Permanent Customer Service Representative. This position blends customer communication, lead coordination, educational support, and administrative assistance to help create a smooth experience for both new and existing customers. The ideal candidate is organized, responsive, and comfortable guiding customers through questions while keeping records, scheduling, and follow-up tasks on track.

Responsibilities:

• Monitor incoming inquiries from digital channels, phone calls, and text messages to ensure customers receive timely and helpful responses.
• Review open leads each day and follow up when customer outreach has not been completed within expected timeframes.
• Maintain accurate customer records by updating information, documenting interactions, and recording next steps in internal systems.
• Lead orientation sessions for new pool owners, explaining basic maintenance, water care, and equipment operation in a clear and supportive way.
• Help customers feel confident by answering questions patiently and providing easy-to-understand guidance.
• Support commercial account activity by coordinating paperwork, scheduling service-related needs, and preparing invoicing details.
• Serve as a point of contact for commercial customers with questions related to appointments, account updates, or billing matters.
• Assist sales and support teams with order entry, administrative follow-up, and customer communication to keep daily operations organized.

Hours will rotate week to week with the schedule as follows

Week A:

M-F 9:30am-6pm

Week B:

M, T, Th, Fri 9:30am-6pmSa 8am-4pm