An Automotive Customer Service Representative greets customers and responds to customer inquiries at an automotive dealership or service business. Provides customers with repair estimates and manages paperwork. May schedule car rentals. Makes calls to schedule sales appointments and follow-up with customers. Keeps records of customer communications and transactions.
Bay Crane is the leader in crane rental, specialized transportation, and heavy lifting solutions. With decades of experience and a commitment to safety, reliability, and excellence, we support some of the largest and most complex projects across the Midwest. We're growing in Toledo, and we're looking for a Service Writer to join our team and help keep our fleet running at its best.
THE OPPORTUNITY
Are you detail-oriented, organized, and ready to take on an important support role in the heavy equipment industry? As a Service Writer at Bay Crane Midwest, you'll play a key part in our service operations—helping manage work orders, coordinate with field employees, and ensure our equipment stays compliant and road-ready. This is a great entry-level opportunity to build your career in service operations and grow with a company that values its people.
WHAT YOU'LL DO
Open, update, and close service work orders, keeping records accurate and up to date. Prepare, track, and close purchase orders for parts and supplies. Support the Regional Parts Manager in maintaining parts inventory and records. Help schedule and forecast service needs to reduce downtime and improve efficiency. Work with field staff to keep our fleet DOT-compliant and road-legal. Generate reports on service activity, parts usage, and work order status. Communicate with mechanics, managers, and field employees to keep operations moving. Provide clerical and administrative support as needed.
WHAT WE'RE LOOKING FOR
Experience:
Office, service, or clerical experience preferred. (Experience in automotive, construction equipment, or heavy equipment industries is a big plus!)
Education:
High school diploma or equivalent required.
Skills:
Proficiency in Microsoft Office (Excel, Word, Outlook); experience with service management or ERP systems is helpful.
Strengths:
Excellent organization, attention to detail, and communication skills.
Team Player:
Able to work collaboratively and take direction from managers.
WHY JOIN BAY CRANE?
Be part of a respected, growing company that leads the industry. Gain valuable experience in the heavy equipment and crane services field. Work with a supportive team that values safety, professionalism, and teamwork. Opportunities for growth and advancement.
APPLY TODAY!
If you're ready to take the next step in your career and join a company built on strength, reliability, and service, we'd love to hear from you. to become a Service Writer at Bay Crane Midwest in Toledo, OH. Equal Opportunity Employer Bay Crane is an Equal Opportunity Employer and prohibits discrimination or harassment of any kind. We are committed to providing an inclusive workplace for all employees regardless of race, color, religion, sex, age, national origin, disability status, genetics, veteran status, sexual orientation, or gender identity.
Pay:
$50,000.00 - $60,000.00 per year
Benefits:
401(k) 401(k) matching Health insurance Health savings account Life insurance Paid time off Vision insurance
