Customer Service Rep - Shift_1

JOB SUMMARY

To function as the primary contact of customers/ dealers through close coordination with relevant Neovia departments and other entities in order to ensure desired results are delivered

JOB RESPONSIBILITIES

Maintains constant communication with dealers, Neovia departments, and client in order to ensure orders are delivered to customers as per agreed service level agreements Handles customer emails by responding within the agreed allotted time Manage calls by aiming first - call resolution, otherwise, issues raised are resolved within the agreed specific period Utilizes different systems through data entry and relevant information download to ensure updated and accurate data source for client, dealers, and Neovia users. Ensures smooth handling of different types of customer orders by processing them from order drop until order delivery confirmation Generates reports as required by client or management Handles claims raised by customers through investigation and coordination with relevant parties while ensuring applicable policies or standards are adhered to Other duties as assigned.

QUALIFICATIONS

High school or Associate's Degree from an accredited College or University or equivalent. 1-3 years' relevant experience. Ability to read/write and interpret documents.

Preferred:

Bachelor's Degree from an accredited College or University or equivalent. Warehouse experience. Logistics experience.

PHYSICAL REQUIREMENTS

Requires frequent walking, carrying, reaching, standing, and stooping. Requires lifting/lowering, pushing, or pulling of various items of varying weight.

ADDITIONAL INFO

Ability to work in a fast paced environment. Good verbal and written communication skills. Interpersonal skills necessary to establish and maintain effective working relationships with co-workers, other business areas. Working knowledge of computerized applications (word processing, spreadsheet, database, presentation software, email). Contacts include customers/dealers, clients. and different internal departments within Neovia