CUSTOMER RELATION SPECIALIST

Big Sandy Superstore

3.1 Greenwood, IN Job Details Full-time $16
$18 an hour 14 hours ago Benefits Stock options Health savings account Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Employee stock ownership plan Opportunities for advancement Life insurance Qualifications Customer communication

Full Job Description Benefits:

Employee Stock Ownership Program Employee Stock Ownership Program Health insurance Opportunity for advancement Stock options plan Vision insurance Wellness resources Dental insurance Employee discounts Customer Relation Specialist Retail Customer Service Office Duties Big Sandy Superstore was recently named One of America's Fastest Growing Home Furnishings Retailers! Our customer relations specialists are an important piece of the overall success of Big Sandy Superstore! When customers are provided with an exceptional experience, they will not only return, they will refer us to their friends and family. Our customer service jobs are focused around helping customers with warranty issues, product concerns and processing their orders in a timely manner. The ultimate goal is to ensure a fully satisfied positive experience with their purchases and with our organization as a whole. We have a great benefits package consisting of: Health Insurance

Affordable health insurance with the 2 plan options: PPO 2000 or

HSA 3000

Dental Insurance

Affordable dental insurance with NO waiting period. Vision Insurance
Quality vision coverage for very little cost. Life Insurance
$10,000 Life Insurance Policy paid in full by the company. 401K Plan
All administrative fees are paid by the company. ESOP
Employee Stock Ownership Program Paid Time Off
Competitive paid time off policies. Employee Discount
Generous employee discount on ALL merchandise.

As a Customer Relations Specialist you will: Verifies all information related to orders is accurate; identifies and corrects discrepancies. Completes all documentation in an accurate and efficient manner and processes information regarding cash balances, deliveries, sales orders, account balances in compliance within corporate guidelines. Provides customer service support by answering phones, managing counter inquiries, processing payments, solving customer complaints/questions. Completes and processes credit applications, payments and financing paperwork. Communicates with internal and external personnel in a professional and timely manner. Maintains accurate files and processes in order to maximize productivity. Performs clerical support for store staff as needed. Other duties as assigned. Qualities and skills we are looking for: Excellent verbal and written communication, and listening skills Basic reading and comprehension skills. Basic numerical reasoning skills. Ability to complete paperwork in an accurate, neat and efficient manner. Demonstrated knowledge of software, including Microsoft Office Excellent organizational skills Outstanding customer service skills

Physical Demands:

Ability to sit, stand, bend, stoop, and reach regularly

Education and Experience:

High school diploma or equivalent combination of education and experience Previous clerical experience preferred Position Type Full-Time/Regular #bssales This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. 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