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Call Center Rep who focuses on Empathy and Care

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LCP TRANSPORTATION LLC

Indianapolis, IN (In Person)

Full-Time

Posted 5 weeks ago (Updated 1 week ago) • Actively hiring

Expires 6/26/2026

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Job Description

Call Center Rep who focuses on Empathy and Care
LCP TRANSPORTATION LLC - 2.6
Indianapolis, IN Job Details Full-time 1 day ago Qualifications Collaborate with healthcare professionals Some college Record keeping Computer operation Phone communication Computer literacy High school diploma or GED Schedule management Transportation planning Computer skills Patient interaction Communication skills Entry level Customer complaint resolution Client interaction via phone calls Full Job Description We are seeking empathetic, patient, and service-oriented Call Center Representatives to join our team. In this role, you will be the first point of contact for our members, providing assistance with transportation scheduling, inquiries, and problem resolution. Your compassion and commitment to helping others will directly impact the lives of individuals in need of dependable transportation for healthcare and daily support. Key Responsibilities Answer inbound calls with professionalism, empathy, and active listening. Schedule, modify, or cancel transportation requests efficiently while ensuring accuracy. Provide clear communication and reassurance to members, many of whom may be elderly or have health challenges. De-escalate concerns and resolve member issues with patience and compassion. Document all interactions thoroughly in accordance with company and client policies. Collaborate with dispatchers, drivers, and healthcare partners to ensure timely and quality service. Uphold LCP Transportation's core values of care, reliability, and respect in every interaction. Qualifications High school diploma or equivalent (some college preferred). Previous customer service or call center experience — healthcare or transportation experience is a plus. Excellent verbal communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Ability to remain calm and compassionate in challenging situations. Basic computer proficiency and experience using call management systems.